Push Notification not working.

[MikeBwca]

Version 5.9.0.5 & 5.9.0.7.

Rebuilt my BI system from scratch. Everything is working fine... Except Push notifications.

Push notification to my Android phone is not only NOT working, but is being totally ignored, as if it was disabled or not even entered. Other alert types work fine.
When testing the alerts in 'On Alerts/Action Sets', all it says is 'Test Completed'. Nothing about Push.

- Phone is in 'Mobile Devices' AND 'Push' is checked.
- Not using Alert Timers.
-The alert Profile & Zones areal enables.
- No error in BI Log.
- BI Log does not even show 'Push'.
- Nothing in Norton Firewall, and I've testing by turning Firewall off while doing the tests.


Tested my old system, which has always worked. Push notifications worked a couple times, then stopped also! Just checked mu old system again after about an hour, and Push is working! What?


Bizarre. Can't figure this out. Any ideas?

Mobile Devices.png (5.68 KiB) Viewed 55 times

Configure Push Notification.png (59.56 KiB) Viewed 55 times

[TimG]

Doesn't "Required AI objects" need to have something in it ? "Person" or "Car" etc ? Maybe even then it wouldn't work with Test.

If it does work with that, can we use a wild card

[TimG]

I just noticed in General Settings/ Users/ when you edit a user it has a notification enable per profile for each user:

push.png (25.23 KiB) Viewed 43 times

Are they all active there ?

[TimG]

And while my ancient black and white brain is still functioning, how does BI5 know which phone to send to without a TAG ? That needs setting up in General Settings/ Mobile devices for each phone, and then adding it to the Tag row in your screenshot above.

Tested here on Android = POP !

[MikeBwca]

Thanks for the replies.

- The two cameras do not use AI,
- My old system did not use tags. I think BI sends to all phones that are enabled for Push... Unless Tags are used.

Opened a case with BI support, and sent them my settings.

[MikeBwca]

Tried specifying a Tag in 'Mobile devices', and in the alert. No Go.
Just tried it on my old 5.8.0.14 system. Works!

Maybe it has something to do with the new Windows Location API.