App connection issue

[chetwynd]

Hi, I seem to suddenly have an issue where the iOS app won't connect if I'm on wifi (away from home) but if I disconnect from wifi it connects just fine. Any ideas? This only seems to have appeared as an issue in the past week or so. Thanks!

[TimG]

That's beyond weird, as your WAN address is clearly working. Was the not at home wifi allowing you access to other parts of the internet ? I'm just wondering if it was a commercial wifi with restrictions.

[MikeBwca]

This used to happen to me when I was disconnected from my home Wifi - when I was on the phone carriers (Cricket) Lte. Sometimes it would take several attempts to connect - sometimes not at all.

Whatever is going on, it's working now for me just fine when I'm on Lte.