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iPhone Push Notifications Not Working - 1/30/2020

Posted: Thu Jan 30, 2020 7:26 pm
by zjumbo
Blue Iris Version 4.8.6.3
iPhone Blue Iris Version 1.63.10
Apple IOS 13.3.1

Anyone else seeing this?

Re: iPhone Push Notifications Not Working - 1/30/2020

Posted: Fri Jan 31, 2020 10:06 pm
by Brisimmons105
Not working here either. I noticed it yesterday.

Re: iPhone Push Notifications Not Working - 1/30/2020

Posted: Sun Feb 02, 2020 5:58 am
by PeteDirken
Same here. Seems to have stopped within the last few days. My logs show iOS Push failure, and is trying the wrong number.

Re: iPhone Push Notifications Not Working - 1/30/2020

Posted: Mon Feb 03, 2020 5:26 am
by qwerty6000
me three

really hoping it's not forced obsolescence on BI's side

Re: iPhone Push Notifications Not Working - 1/30/2020

Posted: Mon Feb 03, 2020 5:33 am
by qwerty6000
Me three

Hoping it's not forced obsolescence on BI side

Apple changed something?

Re: iPhone Push Notifications Not Working - 1/30/2020

Posted: Tue Feb 04, 2020 6:57 pm
by richRN
Ditto, mine stopped working as well. Can't figure out resolve.

Re: iPhone Push Notifications Not Working - 1/30/2020

Posted: Thu Feb 06, 2020 3:37 am
by nak1986
I had the same issue. When I emailed support they told me I'd have to upgrade to version 5. I wasn't a fan of having to pay for a feature I already paid for but I suppose it does cost money to maintain APIs with other companies.

Well, I did it anyway. And the notifications are back working on both our Android and iPhone phones. One word of caution. The lady from support reminded me to backup my settings as removing version 4 during the upgrade will delete your settings. I did a backup... Just didn't look where it was (the program folder)… That, got deleted :oops: Guess I'll be going through the thrilling process of optimizing my system again over the next several weeks.

Re: iPhone Push Notifications Not Working - 1/30/2020

Posted: Thu Feb 06, 2020 3:23 pm
by terk
I lost push notifications from both BI 4 latest and a BI 5 from about 3 months ago. They must have changed something that even the earlier version of BI 5 cannot handle. I guess I'll have to upgrade both instances to see if that fixes the issue.

Re: iPhone Push Notifications Not Working - 1/30/2020

Posted: Thu Feb 06, 2020 3:43 pm
by Thixotropic
I export my settings before and after every change, and then I store them on my NAS and in a local directory as well. I also export the router config from time to time as I set static IPs for the cams. Setting the whole thing up from scratch would be a huge pain in the butt.

nak1986 wrote: Thu Feb 06, 2020 3:37 am I had the same issue. When I emailed support they told me I'd have to upgrade to version 5. I wasn't a fan of having to pay for a feature I already paid for but I suppose it does cost money to maintain APIs with other companies.

Well, I did it anyway. And the notifications are back working on both our Android and iPhone phones. One word of caution. The lady from support reminded me to backup my settings as removing version 4 during the upgrade will delete your settings. I did a backup... Just didn't look where it was (the program folder)… That, got deleted :oops: Guess I'll be going through the thrilling process of optimizing my system again over the next several weeks.

Re: iPhone Push Notifications Not Working - 1/30/2020

Posted: Fri Feb 11, 2022 12:41 am
by macster2075
I have an iphone XR and the notifications work fine on that and also on my Samsung devices..but...
Push notifications from BI app do not work at all on my iphone 11. I can't figure out what it is...or why it works on all my other devices but not the iphone 11 which has all the settings identical to my other iphone.
When it's not this is the other thing that doesn't work...it's always something.

EDIT:
I found what it was...
In case anybody runs into this.
I noticed besides the "Users" tab within Blue Iris console which is were I was going to make sure it was enabled...there is another tab called "Mobile Devices"..in there, I noticed the iPhone 11 did not have a check mark.
Once I put a check on it..push notifications started working.

Hope that helps someone going through this!