Blue Iris

Posted: **Thu Mar 14, 2024 3:37 pm**

This started happening yesterday, after a Blue Iris update.
Currently on 5.8.8.6 and it is still happening.
The service crashes every few minutes and restarts.

Event Viewer:

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The Blue Iris Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 1000 milliseconds: Restart the service.

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Faulting application name: BlueIris.exe, version: 5.8.8.6, time stamp: 0x65f215ae
Faulting module name: ntdll.dll, version: 10.0.22621.3085, time stamp: 0xbced4b82
Exception code: 0xc0000374
Fault offset: 0x000000000010c7a9
Faulting process id: 0x0x5104
Faulting application start time: 0x0x1DA7623F3C22C1D
Faulting application path: C:\Program Files\Blue Iris 5\BlueIris.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 3fa85a6d-d4ab-4ac4-9ead-27452fe360c2
Faulting package full name: 
Faulting package-relative application ID:

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Faulting application name: BlueIris.exe, version: 5.8.8.6, time stamp: 0x65f215ae
Faulting module name: WindowsCodecs.dll, version: 10.0.22621.2506, time stamp: 0x365fa8b3
Exception code: 0xc0000005
Fault offset: 0x0000000000073d40
Faulting process id: 0x0xBADC
Faulting application start time: 0x0x1DA761FEC87C013
Faulting application path: C:\Program Files\Blue Iris 5\BlueIris.exe
Faulting module path: C:\Windows\SYSTEM32\WindowsCodecs.dll
Report Id: e6fea3fe-8574-4ae7-92c7-23951b9efc82
Faulting package full name: 
Faulting package-relative application ID:

It worked fine on the same PC until yesterday. The machine is fairly new, with 13900K and a RTX 3090. Blue Iris 5.8.8.6 + CP.AI 2.5.6 (latest versions).

Event viewer is full of these errors. No idea what is causing this.
I have restarted the machine and have the latest nVidia drivers. No configuration changes were performed in Blue Iris.

Posted: **Thu Mar 14, 2024 4:01 pm**

Report it to support and then roll back to the last stable release.

Posted: **Thu Mar 14, 2024 4:17 pm**

Thank you, I sent an e-mail to Support.

Posted: **Fri Mar 15, 2024 4:13 pm**

Make sure you have BI5 set to retain the update packages. It's just a tick when the update page appears. It really is simple to roll back then.

Posted: **Sat Mar 16, 2024 12:50 am**

I am also seeing regular crashes since 5.8 - 5.7 is rock solid (as it is since many years).
For me, crashes occure every 12-24 hours. Will report to support tomorrow.

Going back to 5.7.11, it runs for days. I am trying out new 5.8 variants every now and then, 5.8.8 is still unstable for me.

Posted: **Sat Mar 16, 2024 2:54 pm**

Yep I'm having the same experience

Posted: **Sat Mar 16, 2024 3:30 pm**

And here the service isn't crashing with v5.8.8.8.

Blue Iris

Blue Iris Service restarts every few minutes

Blue Iris Service restarts every few minutes

Re: Blue Iris Service restarts every few minutes

Re: Blue Iris Service restarts every few minutes

Re: Blue Iris Service restarts every few minutes

Re: Blue Iris Service restarts every few minutes

Re: Blue Iris Service restarts every few minutes

Re: Blue Iris Service restarts every few minutes