Audio channel keeps disabling at random

freqsounds
Posts: 1
Joined: Wed Apr 10, 2024 3:34 am

Audio channel keeps disabling at random

Post by freqsounds »

I have an issue where the audio keeps getting disabled randomly. I can't figure out what's causing it. This is my camera configuration when it is working.
Screenshot 2024-04-09 233904.png
Screenshot 2024-04-09 233904.png (42.16 KiB) Viewed 1928 times
Screenshot 2024-04-09 234111.png
Screenshot 2024-04-09 234111.png (45.08 KiB) Viewed 1928 times


When it gets disabled, Enable audio channel becomes unchecked. I have to go back in and check the box and click OK. The gain is set to 200% because the audio is too quiet normally. I haven't seen any issues with hiking it up to 200%. In troubleshooting, I've left it at 100% but it doesn't fix the issue of the audio channel disabling.
Screenshot 2024-04-09 234144.png
Screenshot 2024-04-09 234144.png (43.77 KiB) Viewed 1928 times

I have 5 cameras total. This is happening on 2 of them. Another 2 do not have audio channels, and the last one has been disabled. Does anyone know what could be causing this?
dukeplc
Posts: 3
Joined: Thu Apr 18, 2024 9:14 pm

Re: Audio channel keeps disabling at random

Post by dukeplc »

I have the exact same issue. Audio is working if I access the cameras directly, but Enable Audio box gets unchecked in BI Camera Settings. Happens on several cameras.
fllysys
Posts: 3
Joined: Sun Apr 21, 2024 2:31 pm

Re: Audio channel keeps disabling at random

Post by fllysys »

register here just to confirm this bug. I have 1 ipcam (wifi), when it reconnect, the audio is always disabled. I have to go to camera config and re tick audio stream to enable again.
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TimG
Posts: 2258
Joined: Tue Jun 18, 2019 10:45 am
Location: Nottinghamshire, UK.

Re: Audio channel keeps disabling at random

Post by TimG »

Can you guys send an email to Support and let us know the response ?

Is there anything in common here, like all being wifi cameras or anything ?
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fllysys
Posts: 3
Joined: Sun Apr 21, 2024 2:31 pm

Re: Audio channel keeps disabling at random

Post by fllysys »

TimG wrote: Sun Apr 21, 2024 6:48 pm Can you guys send an email to Support and let us know the response ?

Is there anything in common here, like all being wifi cameras or anything ?
For me its happen everytime my wifi ipcam disconnect and reconnect again.

my video setting tab
Image

my audio tab
Image
dukeplc
Posts: 3
Joined: Thu Apr 18, 2024 9:14 pm

Re: Audio channel keeps disabling at random

Post by dukeplc »

TimG wrote: Sun Apr 21, 2024 6:48 pm Can you guys send an email to Support and let us know the response ?

Is there anything in common here, like all being wifi cameras or anything ?
Mine are wifi and hardwired, and are different brands.

EDIT: Just watched it happen when I rebooted the camera. Comes up with audio unchecked. My cameras reboot early each Monday morning, so that would explain why so many were unchecked today.
dukeplc
Posts: 3
Joined: Thu Apr 18, 2024 9:14 pm

Re: Audio channel keeps disabling at random

Post by dukeplc »

Sent an email to support. I will report back when I hear something.
MikeBwca
Posts: 1112
Joined: Thu Jun 20, 2019 5:39 am

Re: Audio channel keeps disabling at random

Post by MikeBwca »

Maybe audio was not enables prior to the last camera profile save?

1. Enable audio.
2. Save the camera profile. Also, save the BI Settings.
4. Disable/Enable the camera. Or, wait to see if this happens again.

After doing this, does it keep disabling?
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TimG
Posts: 2258
Joined: Tue Jun 18, 2019 10:45 am
Location: Nottinghamshire, UK.

Re: Audio channel keeps disabling at random

Post by TimG »

dukeplc wrote: Mon Apr 29, 2024 3:57 pm Sent an email to support. I will report back when I hear something.
How will you hear something if the audio cuts out :lol:
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Problem ? Ask and we will try to assist, but please check the Help file.
BBK
Posts: 8
Joined: Sun Oct 31, 2021 9:56 pm

Re: Audio channel keeps disabling at random

Post by BBK »

Just came to say that I'm also seeing this issue. Sent support an email, not that I had any details to add, just reporting the problem.
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