Configure help needed - error moving file from stored to nas backup

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Goldstein
Posts: 1
Joined: Thu Oct 17, 2019 1:40 am

Configure help needed - error moving file from stored to nas backup

Post by Goldstein » Wed Sep 23, 2020 10:33 pm

Title says it all

I get an error when blue iris tries to move a file from local storage (stored) to my NAS

I can access the nas drive on my pc so that isn’t the issue
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Need guidance on what I’m doing wrong
mikecam
Posts: 10
Joined: Wed Oct 21, 2020 9:58 am

Re: Configure help needed - error moving file from stored to nas backup

Post by mikecam » Wed Oct 21, 2020 10:46 am

The problem could be with blueiris running as admin but the fileshare only has your user rights. Eg you can write to the folder on your NAS but if you run as a admin on windows it can not write.
Test:
Open up a command prompt - start or search - RIGHT CLICK and click run as administrator.
cd z: drive or whatever "letter" you have mapped your shared folder too. My first guess is that won't work.
then mkdir test

Did that work? if not its a problem on your NAS shared folder.
Option1: Shared folder on NAS as guest
Try create a shared folder on NAS with guess access then try the above. It should work and then try using the guest folder in blueiris it should also work and if it does you will need to map the network drive as admin or whatever your blueiris service is running under, from the top of my head its administrator. So the user the blueiris is running under must be the same user that has access to your shared nas folder.

Option2: Shared folder as user
go back into command prompt as administrator - right click
remap the drive letter for your shared folder under that user by
This command: net use z: \\NAS\Sharedfolder /user:???? /persistent:Yes
then cd z:
then mkdir test2
It should work and readd that to blueiris as it should also work
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Thixotropic
Posts: 533
Joined: Wed Sep 04, 2019 7:20 pm

Re: Configure help needed - error moving file from stored to nas backup

Post by Thixotropic » Wed Oct 21, 2020 1:42 pm

Good stuff- this ought to be in the manual as an addendum or in a "How-To" troubleshooting guide. Thanks for posting it.


mikecam wrote:
Wed Oct 21, 2020 10:46 am
Did that work? if not its a problem on your NAS shared folder.
Option1: Shared folder on NAS as guest
Try create a shared folder on NAS with guess access then try the above. It should work and then try using the guest folder in blueiris it should also work and if it does you will need to map the network drive as admin or whatever your blueiris service is running under, from the top of my head its administrator. So the user the blueiris is running under must be the same user that has access to your shared nas folder.

Option2: Shared folder as user
go back into command prompt as administrator - right click
remap the drive letter for your shared folder under that user by
This command: net use z: \\NAS\Sharedfolder /user:???? /persistent:Yes
then cd z:
then mkdir test2
It should work and readd that to blueiris as it should also work
Blue Iris 5.x x64 | Windows 10 Pro x64 | 16GB RAM | i7-7700 3.6 GHz | 1TB HDD | 2TB RAID NAS | 9 Cameras | Almost Dual NIC | 2KVA UPS
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