Blue Iris Service restarts every few minutes

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war4peace
Posts: 19
Joined: Fri Oct 27, 2023 6:34 am

Blue Iris Service restarts every few minutes

Post by war4peace »

This started happening yesterday, after a Blue Iris update.
Currently on 5.8.8.6 and it is still happening.
The service crashes every few minutes and restarts.

Event Viewer:

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The Blue Iris Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 1000 milliseconds: Restart the service.

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Faulting application name: BlueIris.exe, version: 5.8.8.6, time stamp: 0x65f215ae
Faulting module name: ntdll.dll, version: 10.0.22621.3085, time stamp: 0xbced4b82
Exception code: 0xc0000374
Fault offset: 0x000000000010c7a9
Faulting process id: 0x0x5104
Faulting application start time: 0x0x1DA7623F3C22C1D
Faulting application path: C:\Program Files\Blue Iris 5\BlueIris.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 3fa85a6d-d4ab-4ac4-9ead-27452fe360c2
Faulting package full name: 
Faulting package-relative application ID: 

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Faulting application name: BlueIris.exe, version: 5.8.8.6, time stamp: 0x65f215ae
Faulting module name: WindowsCodecs.dll, version: 10.0.22621.2506, time stamp: 0x365fa8b3
Exception code: 0xc0000005
Fault offset: 0x0000000000073d40
Faulting process id: 0x0xBADC
Faulting application start time: 0x0x1DA761FEC87C013
Faulting application path: C:\Program Files\Blue Iris 5\BlueIris.exe
Faulting module path: C:\Windows\SYSTEM32\WindowsCodecs.dll
Report Id: e6fea3fe-8574-4ae7-92c7-23951b9efc82
Faulting package full name: 
Faulting package-relative application ID: 
It worked fine on the same PC until yesterday. The machine is fairly new, with 13900K and a RTX 3090. Blue Iris 5.8.8.6 + CP.AI 2.5.6 (latest versions).

Image

Event viewer is full of these errors. No idea what is causing this.
I have restarted the machine and have the latest nVidia drivers. No configuration changes were performed in Blue Iris.
IAmATeaf
Posts: 464
Joined: Mon Jun 17, 2019 7:48 pm

Re: Blue Iris Service restarts every few minutes

Post by IAmATeaf »

Report it to support and then roll back to the last stable release.
war4peace
Posts: 19
Joined: Fri Oct 27, 2023 6:34 am

Re: Blue Iris Service restarts every few minutes

Post by war4peace »

Thank you, I sent an e-mail to Support.
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TimG
Posts: 2084
Joined: Tue Jun 18, 2019 10:45 am
Location: Nottinghamshire, UK.

Re: Blue Iris Service restarts every few minutes

Post by TimG »

Make sure you have BI5 set to retain the update packages. It's just a tick when the update page appears. It really is simple to roll back then.
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HST
Posts: 13
Joined: Mon Apr 19, 2021 12:21 pm

Re: Blue Iris Service restarts every few minutes

Post by HST »

I am also seeing regular crashes since 5.8 - 5.7 is rock solid (as it is since many years).
For me, crashes occure every 12-24 hours. Will report to support tomorrow.

Going back to 5.7.11, it runs for days. I am trying out new 5.8 variants every now and then, 5.8.8 is still unstable for me.
Matts1984
Posts: 496
Joined: Fri Apr 10, 2020 1:12 pm
Location: Maryland, USA

Re: Blue Iris Service restarts every few minutes

Post by Matts1984 »

Yep I'm having the same experience
Blue Iris 5.8.8.x | Server 2022 VM | Xeon X5650 @ 2.67GHz - 12 Cores | 12GB RAM | 7TB RAID | Sophos UTM WAF | 4x SV3C 5MP Bullet A | 1x SV3C 5MP PTZ HX | 1x SV3C 5MP Bullet HX | 1x SV3C 5MP Dome HX | 2x Amcrest 5MP Bullet
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TimG
Posts: 2084
Joined: Tue Jun 18, 2019 10:45 am
Location: Nottinghamshire, UK.

Re: Blue Iris Service restarts every few minutes

Post by TimG »

And here the service isn't crashing with v5.8.8.8. :?
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Problem ? Ask and we will try to assist, but please check the Help file.
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