BI 5 won't open at all

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blueeyes
Posts: 2
Joined: Mon Nov 11, 2019 9:43 pm

BI 5 won't open at all

Post by blueeyes »

So the recent updates to 5.x have been a disaster. The UI won't even load without immediately crashing. I can't even set anything up on a clean install.

I've uninstalled, re-installed repeatedly, but the same results.

Has anyone else had this problem and/or have a solution? I've never used software this bad.
canuckcam
Posts: 1
Joined: Sat Nov 16, 2019 7:11 am

Re: BI 5 won't open at all

Post by canuckcam »

I'm having the same problem. I'm a registered v4 user, and I just installed v5 on top of the existing v4 as suggested to do on the Updates/downloads page.

But now launching v5, I have 0 days for evaluation and so when I click Demo, the program closes. Help!
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nosecuser
Posts: 3
Joined: Wed Nov 20, 2019 10:23 am

Re: BI 5 won't open at all

Post by nosecuser »

blueeyes wrote: Mon Nov 11, 2019 9:47 pm So the recent updates to 5.x have been a disaster. The UI won't even load without immediately crashing. I can't even set anything up on a clean install.

I've uninstalled, re-installed repeatedly, but the same results.

Has anyone else had this problem and/or have a solution? I've never used software this bad.
Had the same problem, re-installed v5 and UI opens now. But seems the window service is not running ... cant connect via phone without UI being open
adbe
Posts: 1
Joined: Sat Nov 23, 2019 9:56 am

Re: BI 5 won't open at all

Post by adbe »

blueeyes wrote: Mon Nov 11, 2019 9:47 pm So the recent updates to 5.x have been a disaster. The UI won't even load without immediately crashing. I can't even set anything up on a clean install.

I've uninstalled, re-installed repeatedly, but the same results.

Has anyone else had this problem and/or have a solution? I've never used software this bad.
I had this problem with an upgrade from v4.

Removing both and reinstalling v5 (with many backup reg files in between) did not solve it.

I found i had a reg entry under HKCU (CURRENT_USER\Software\Perspective) which was far less populated than the HKLM version which is the current main registry settings (based on other posts)

I backed up the HKCU entry and removed it, then restored my v4 reg to HKLM, reinstalled v5, and it opened fine.

The service seems to be running but I haven't tried the webserver yet. If the service hasn't started, perhaps try setting it to Automatic (Delayed Start) instead of Automatic, to ensure all dependent services are started when it tries
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TimG
Posts: 2084
Joined: Tue Jun 18, 2019 10:45 am
Location: Nottinghamshire, UK.

Re: BI 5 won't open at all

Post by TimG »

Hi canuckcam,
But now launching v5, I have 0 days for evaluation and so when I click Demo, the program closes. Help!
What happens if you press "Next" ? Will it allow you to add your registration details ?
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