BI 5.0.0.61 dead

eboggs_jkvl
Posts: 29
Joined: Tue Jun 18, 2019 4:21 pm
Location: Jacksonville FLorida

Re: BI 5.0.0.61 dead

Post by eboggs_jkvl » Wed Jul 17, 2019 6:33 pm

Anyone at BI working on this?

Ken, did you ever try to contact me?

It is still broken.
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MikeBwca
Posts: 146
Joined: Thu Jun 20, 2019 5:39 am

Re: BI 5.0.0.61 dead

Post by MikeBwca » Wed Jul 17, 2019 6:39 pm

eboggs_jkvl wrote:
Wed Jul 17, 2019 6:33 pm
Anyone at BI working on this?

Ken, did you ever try to contact me?

It is still broken.
Ken does read this forum. But, the official way is to Email support. Have you emailed support?

eboggs_jkvl
Posts: 29
Joined: Tue Jun 18, 2019 4:21 pm
Location: Jacksonville FLorida

Re: BI 5.0.0.61 dead

Post by eboggs_jkvl » Wed Jul 17, 2019 6:47 pm

He was supposed to interact with me this AM at 9 using Teamviewer but didn't show up. So, yes, I've tried email support and still waiting on Ken. He'll need a new pw for the teamviewer as it changes for each program start.

Tinman
Posts: 18
Joined: Mon Jun 24, 2019 12:12 pm

Re: BI 5.0.0.61 dead

Post by Tinman » Wed Jul 17, 2019 7:40 pm

So did 5.0.0.64 help you out ?

eboggs_jkvl
Posts: 29
Joined: Tue Jun 18, 2019 4:21 pm
Location: Jacksonville FLorida

Re: BI 5.0.0.61 dead

Post by eboggs_jkvl » Wed Jul 17, 2019 8:24 pm

We just got off of teamviewer and he has fixed the issue. He pulled another copy of v.64 down to my PC and updated it again.

As of now, my reboot has BI5 coming up automatically as it should. I also don't have to keep clicking multiple times on the BI5 icon to get it to run the program.

It seems to be fixed. I don't know what the cause was or what the cure is.

He flogged the registry a while and then pulled the .64 down again from the BI server and reloaded with it. You might try to reload .64 and see if it helps.


Elmer

Tinman
Posts: 18
Joined: Mon Jun 24, 2019 12:12 pm

Re: BI 5.0.0.61 dead

Post by Tinman » Wed Jul 17, 2019 8:55 pm

Glad you're back in business !

eboggs_jkvl
Posts: 29
Joined: Tue Jun 18, 2019 4:21 pm
Location: Jacksonville FLorida

Re: BI 5.0.0.61 dead

Post by eboggs_jkvl » Wed Jul 17, 2019 9:45 pm

If .64 didn't fix your problem, try the help via email link inside of BI5.


Elmer

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reddawg
Posts: 52
Joined: Sun Jun 30, 2019 11:29 am

Re: BI 5.0.0.61 dead

Post by reddawg » Wed Jul 17, 2019 11:17 pm

After updating to version 5.0.0.65 x64, it looks like my crash issues are resolved. I am running Blue Iris version 5.0.0.65 x64 as an application, not as a service. I have closed Blue Iris 5 (console) multiple times and re-launched it successfully with no crashes. I will be monitoring Blue Iris memory usage over the next day or so to see if it climbs, which is indictive of a memory leak.

Here is a history of crashes by versions:

v5.0.0.57 x64 - Good, no crashes
v5.0.0.58 x64 - Good, no crashes
v5.0.0.59 x64 - Good, no crashes
v5.0.0.61 x64 - CRASHES
v5.0.0.62 x64 - CRASHES
v5.0.0.63 x64 - CRASHES
v5.0.0.65 x64 - Good, no crashes

Crossing fingers, banging on wood.

MikeBwca
Posts: 146
Joined: Thu Jun 20, 2019 5:39 am

Re: BI 5.0.0.61 dead

Post by MikeBwca » Wed Jul 17, 2019 11:40 pm

Thanks for the update. I made a note to avoid those 3 versions - if I should ever down level after I decide to upgrade to v5.
Last edited by MikeBwca on Wed Jul 17, 2019 11:52 pm, edited 1 time in total.

MikeBwca
Posts: 146
Joined: Thu Jun 20, 2019 5:39 am

Re: BI 5.0.0.61 dead

Post by MikeBwca » Wed Jul 17, 2019 11:51 pm

eboggs_jkvl wrote:
Wed Jul 17, 2019 8:24 pm
We just got off of teamviewer and he has fixed the issue. He pulled another copy of v.64 down to my PC and updated it again.

As of now, my reboot has BI5 coming up automatically as it should. I also don't have to keep clicking multiple times on the BI5 icon to get it to run the program.

It seems to be fixed. I don't know what the cause was or what the cure is.

He flogged the registry a while and then pulled the .64 down again from the BI server and reloaded with it. You might try to reload .64 and see if it helps.


Elmer
Glad it's working for you again. Ken's BI support is awesome.

From reddawg's posts, it may be that there were a few versions (.61 - .63) that may have had some issues! And, you just happened on one!

Also, Teamviewer is awesome. I've used it for years for my home system, and from time-to-time, logging into family & friends system to fix misc issues.

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