Blue Iris Crash -

[gavilaso]

Hello

I'm running the latest version of BI, today like 2 hours ago it crash... it doesn't load at all. i try uninstalling it and install it again and nothing...

when i check the even log all i see error:

Faulting application name: BlueIris.exe, version: 5.3.0.1, time stamp: 0x5f07ac2f
Faulting module name: BlueIris.exe, version: 5.3.0.1, time stamp: 0x5f07ac2f
Exception code: 0xc0000005
Fault offset: 0x0000000001073b6c
Faulting process id: 0x2b14
Faulting application start time: 0x01d657e57ba08e50
Faulting application path: C:\Program Files\Blue Iris 5\BlueIris.exe
Faulting module path: C:\Program Files\Blue Iris 5\BlueIris.exe
Report Id: e60d0098-8e7d-4a21-97e3-1ab98c3be48b
Faulting package full name:
Faulting package-relative application ID:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-07-12T00:43:44.1258499Z" />
<EventRecordID>5306</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-Q6PR809</Computer>
<Security />
</System>
- <EventData>
<Data>BlueIris.exe</Data>
<Data>5.3.0.1</Data>
<Data>5f07ac2f</Data>
<Data>BlueIris.exe</Data>
<Data>5.3.0.1</Data>
<Data>5f07ac2f</Data>
<Data>c0000005</Data>
<Data>0000000001073b6c</Data>
<Data>2b14</Data>
<Data>01d657e57ba08e50</Data>
<Data>C:\Program Files\Blue Iris 5\BlueIris.exe</Data>
<Data>C:\Program Files\Blue Iris 5\BlueIris.exe</Data>
<Data>e60d0098-8e7d-4a21-97e3-1ab98c3be48b</Data>
<Data />
<Data />
</EventData>
</Event>

any advise????

[MikeBwca]

You have the info BI Support would request.
I'd send that to BI Support.