Audio channel keeps disabling at random

[freqsounds]

I have an issue where the audio keeps getting disabled randomly. I can't figure out what's causing it. This is my camera configuration when it is working.

Screenshot 2024-04-09 233904.png (42.16 KiB) Viewed 468 times

Screenshot 2024-04-09 234111.png (45.08 KiB) Viewed 468 times

When it gets disabled, Enable audio channel becomes unchecked. I have to go back in and check the box and click OK. The gain is set to 200% because the audio is too quiet normally. I haven't seen any issues with hiking it up to 200%. In troubleshooting, I've left it at 100% but it doesn't fix the issue of the audio channel disabling.

Screenshot 2024-04-09 234144.png (43.77 KiB) Viewed 468 times

I have 5 cameras total. This is happening on 2 of them. Another 2 do not have audio channels, and the last one has been disabled. Does anyone know what could be causing this?

[dukeplc]

I have the exact same issue. Audio is working if I access the cameras directly, but Enable Audio box gets unchecked in BI Camera Settings. Happens on several cameras.

[fllysys]

register here just to confirm this bug. I have 1 ipcam (wifi), when it reconnect, the audio is always disabled. I have to go to camera config and re tick audio stream to enable again.

[TimG]

Can you guys send an email to Support and let us know the response ?

Is there anything in common here, like all being wifi cameras or anything ?

[fllysys]

Can you guys send an email to Support and let us know the response ?

Is there anything in common here, like all being wifi cameras or anything ?

For me its happen everytime my wifi ipcam disconnect and reconnect again.

my video setting tab


my audio tab