Thixotropic, I wonder if has something to do with the graphics processor. You have a newer Intel® HD Graphics 630 and mine is a three generations older Intel® HD Graphics 4600. What video driver version are you using?

Thixotropic wrote: ↑Tue Mar 24, 2020 3:52 pm I updated to 5.2.2.3 and it seems to be working fie for me.

Still won't keep the setting with 5.2.2.3 and I still get the error message.

Hi All, I'm having an issue with trying to enable "New Intel" as my hardware acceleration. When I enable it and save the config it reverts to "No", the CPU usage jumps up and I get an error message in the log: "HW VA Not compatible: -12." I can switch it back to "I...

Worked here! Awesome.

I'm getting the exact same error log entry in event viewer. That DLL (hmpalert.dll) is HitmanPro by Sophos. I'm using Sophos Home, I bet you are as well. I tried to disable all real-time components and rerun the update but that didn't help. The application will run without the service but the servic...

Fixed here as well.

I did the update to 5.0.4.6 and now have the same issue. I tried to deactivate and reactivate but that didn't help.

I'm not sure how, but they are back.

The RCA requires the QR code password as well.

I'm not using a browser if that's what you mean.