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Motion detection through Deepstack and Sentry resulting in green screen with artifacts.
Posted: Sun Jan 09, 2022 9:45 pm
by kjac3585
Cam: Trivision NC-336
OS: Win10
CPU: AMD Ryzen 5900x
GPU: RTX 3080
I'm having an issue with recorded video/images being almost entirely solid green, except the parts of the video that are moving. I've tried Deepstack and now Sentry, but they give the same results. I've also tried changing my hardware decoder from None, to Intel, to NVIDEA with no change. The video stream from each camera on the BI interface seems to be working as expected, no green screen issues...only recorded video/images. I've attached some images from Sentry's website showing the problems I'm having.
Re: Motion detection through Deepstack and Sentry resulting in green screen with artifacts.
Posted: Mon Jan 10, 2022 1:00 am
by YrbkMgr
only recorded video/images
What about playback (BVR) - same?. Does it happen if exported -> mp4 or AVI, etc? What are you viewing the video in?
Re: Motion detection through Deepstack and Sentry resulting in green screen with artifacts.
Posted: Mon Jan 10, 2022 2:19 am
by MikeLud
DeepStack does not support RTX 3000 GPUs yet. The developer will be releasing a version that will before the end of this month.
Are you using the CPU or GPU version of DeepStack?
Re: Motion detection through Deepstack and Sentry resulting in green screen with artifacts.
Posted: Mon Jan 10, 2022 5:29 am
by kjac3585
YrbkMgr wrote: βMon Jan 10, 2022 1:00 am
only recorded video/images
What about playback (BVR) - same?. Does it happen if exported -> mp4 or AVI, etc? What are you viewing the video in?
I only get the distorted/green video when it's an "alert" type video clip. If it's the long uneventful BVR video then it seems to record normally. It happens when viewing the video inside blue iris as well as external video player MPC-BE. I exported one of the alert videos to MP4, same issue.
The screenshots I uploaded here are actually from the Sentry website.
MikeLud wrote: βMon Jan 10, 2022 2:19 am
DeepStack does not support RTX 3000 GPUs yet. The developer will be releasing a version that will before the end of this month.
Are you using the CPU or GPU version of DeepStack?
The problem occurs with both Deepstack and Sentry, if that makes a difference. I'm using the GPU version of Deepstack and followed
this post to install it (supposedly works with RTX 3000series).
Re: Motion detection through Deepstack and Sentry resulting in green screen with artifacts.
Posted: Tue Jan 11, 2022 7:28 pm
by YrbkMgr
Re: Motion detection through Deepstack and Sentry resulting in green screen with artifacts.
Posted: Sun Jan 16, 2022 11:55 pm
by kjac3585
I looked at the article, but it did not help any. I also emailed Blue Iris support a few days ago with no response yet. Hoping to get this resolved, but so far nothing.
Re: Motion detection through Deepstack and Sentry resulting in green screen with artifacts.
Posted: Mon Jan 17, 2022 12:21 am
by YrbkMgr
You probably already know this but BI is maniacal about spam so when writing for support, best practices from the help file...
- BI Email Support Dialog.JPG (70.12 KiB) Viewed 2009 times
p 217
When writing for support, you must include basic software and license details. For your convenience you will ο¬nd an Email support button on this page. This button will copy important information to the Windows clipboard. In order to make use of this information, you must them open an email to send to
support@blueirissoftware.com. Please make the subject descriptive in order to prevent our mail server from combing it with others of the same subject. In the BODY of the message (not the subject), use the Windows PASTE command (control-V) to insert your support information at the beginning of your message.
Otherwise, they may not see your email.