Update cost and potential problems when upgrading

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kengrome
Posts: 5
Joined: Tue Aug 03, 2021 3:01 am

Update cost and potential problems when upgrading

Post by kengrome » Mon Sep 27, 2021 12:59 pm

Here are my Blue Iris "About" details:

Release 5.2.6.5
Support Level: Basic [Expired]
Expires: 6/20/2020

The first part of this question relates to upgrading to the current version of Blue Iris, which is apparently 5.5.1.1:

1- Can I up upgrade now for free, or must I pay for the upgraded software and/or a support contract?
2- If a support contract is required before I can upgrade, how much will it cost me?
3- How long will the paid support contract remain in effect?
4- How much will the upgraded software cost me, in addition to the paid support contract?
5- Will the upgraded software require a new serial number? If so, how and when will it be delivered?
6- If new versions of BI are released during my support contract, will I get them for free?

The second part of this question relates to any real or potential upgrade benefits and problems:

7- What are the major advantages of upgrading at this time?
8- What are the known problems or new limitations that might occur during or after an upgrade?
9- There's apparently an issue with Reolink cameras (or their configurations) and Blue Iris. Has this issue been resolved?
User avatar
TimG
Posts: 1241
Joined: Tue Jun 18, 2019 10:45 am
Location: Nottinghamshire, UK.

Re: Update cost and potential problems when upgrading

Post by TimG » Tue Sep 28, 2021 4:55 pm

You will find price details and more here:https://blueirissoftware.com/ near the bottom of the page.

If you are not presently in a support plan, then the upgrade page in BI5 should block you from updating - well it does with recent versions... It used to let you update, then put you into demo mode with no way back, so this is an improvement.

So:
1. Support plan required to update BI5 if support has expired.
2. See above web link. One is a one off payment, the other is ongoing so is slightly cheaper. I don't use the priority support.
3. One year from the date you start it.
4. Nothing. If you already have BI4 or BI5 there is no charge.
5. If a support key is required, it will be sent to the registered email address (In BI5 settings).
6. Yes if you are in a valid support contract.
7. Sub-streams and Deepstack.
8. There have been hiccups in upgrading that were sorted out by the next upgrade.
9. I don't know. I think most of it was due to not being able to set the camera to be more compliant. I have heard of firmware updates for Reolink cameras.
BI5 v5534 x64 | Win10 21H1 | Dahua IPC-HDW5231R-ZE, Foscam R2, Ertech 4MP, Neos2, 2 SD cams | BI5:1 i5-3330, 16GB Ram, Multiple SSD and HD, Homeseer 2 HSPhone, TVMosaic | BI5:2 Ryzen 1800X, 16GB Ram, Multiple SSD and HD, Homeseer 4, Emby, DVBViewer.
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