question about Link payment system

[reddawg]

Greetings,

I just renewed my Blue Iris 5 maintenance 1 year x 1 with no issues using Link. Everything is activated for a full year of maintenance support. While I did receive an email with a receipt for the renewal, I did not receive an email containing the maintenance key license. In the past years, I always received both an invoice and key.

I am guessing that I misinterpreted the question concerning needing an invoice and key for another PC and answered no. I assumed it was asking whether I was moving it to another PC, so I answered no. Is there a way to get an invoice and key for my purchase for future records.

-- Patrick

[BruceH]

Did you look on the "Blue Iris Settings" "About" tab to see if the ending date was extended?

Where did you purchase the from was it https://buy.stripe.com?

I am not 100% sure but I thought I read somewhere that you no longer need to enter a support key if you renewed on the BI system that is getting the Maintenance Extension.

Either way I suspect that you will need to contact BI support directly as they do not read this forum and no one here has access to the payment systems!

If you send an email to support be sure to send it using the "Get Support" link in the Blue Iris Settings, other wise they might not respond!

[reddawg]

I am not 100% sure but I thought I read somewhere that you no longer need to enter a support key if you renewed on the BI system that is getting the Maintenance Extension.

Thanks BruceH, you are correct. I was told by Ken at Perspective Software that when you purchase the extended maintenance support through the software, the key is linked to your original Blue Iris 5 license key.