Blue Iris email support

[rebelbah]

how long does it take Blue Iris support to respond to emails??

[HeneryH]

Did you use the email template from your BI General Setting Screen that includes your support info (at least that was the preferred way a year or two ago).

[rebelbah]

sent Email to: support@blueirissoftware.com

[TimG]

HeneryH asked a valid question. That info includes your key. Without that, your email will go into the spam folder.

To answer the original question - usually within 48 hours.

Is it something we can try to help with ?

[rebelbah]

I sent the original key and the upgrade key as well

[IAmATeaf]

I sent the original key and the upgrade key as well

Normally a couple of days but you have to make sure that you use the proform that is generated from within the app

[HeneryH]

sent Email to: support@blueirissoftware.com

So the answer is that you did not use the preformatted template that is available in the general settings of the app?

[TimG]

OP: I hope you didn't send a follow up email message. That puts you back at the bottom of the queue

As stated before, did you use the copy/paste pro forma from BI5 ?

[rebelbah]

sent key numbers in first email then with the info that came from machine in second email(not a reply to original email)