PTZ Control not showing on web / Android

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inczes
Posts: 1
Joined: Sun Oct 20, 2019 6:35 pm

PTZ Control not showing on web / Android

Post by inczes » Sun Oct 20, 2019 6:47 pm

I have an Eyecam PTZ Onvif compatible camera. Every PTZ related control works flawlessly from the UI including the presets, however no PTZ control box is shown on web ui and on android is inactive. I've activated every PTZ enabling setting from camera PTZ tab..Any ideas?

Dewcal
Posts: 2
Joined: Sat Oct 19, 2019 11:25 am

Re: PTZ Control not showing on web / Android

Post by Dewcal » Mon Oct 21, 2019 6:54 pm

I found that I needed to use the Chrome browser on android to access the PTZ controls.

MikeBwca
Posts: 202
Joined: Thu Jun 20, 2019 5:39 am

Re: PTZ Control not showing on web / Android

Post by MikeBwca » Tue Oct 22, 2019 5:22 am

In BI options, User, edit the userid you use to login from the web/Android. Then enble 'PTZ Control'.

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