Can't upgrade to 5.8.8.x or 5.8.9.x

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garysargent
Posts: 5
Joined: Sat Apr 06, 2024 1:32 pm

Can't upgrade to 5.8.8.x or 5.8.9.x

Post by garysargent »

Hi,

I'm currently on 5.8.7.11 and have had Blue Iris for a number of years, using Deep Stack with it.

I can't seem to upgrade anymore. Ever since 5.8.x the service crashes very shortly after starting.

Can anyone help? Windows 10, nVidia latest game drivers, Cuda 11.3

Code: Select all

Fault bucket 1611513668719997620, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: BlueIris.exe
P2: 5.8.9.3
P3: 660eb178
P4: BlueIris.exe
P5: 5.8.9.3
P6: 660eb178
P7: c0000005
P8: 000000000110f0af
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8543.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8C97.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8CB7.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8CD3.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8CF3.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_BlueIris.exe_683e21a4cd8678d648c9e4ddb4d9fd9238bbead8_3acd4533_1a1883ea-59b4-4608-b686-6dffa272ce8a

Analysis symbol: 
Rechecking for solution: 0
Report Id: ec31351f-932a-4ad3-92ab-c54f0e6b4d7f
Report Status: 268435456
Hashed bucket: 52505149b35912c6065d3f24bebdf2b4
Cab Guid: 0
Regards,

Gary.
IAmATeaf
Posts: 523
Joined: Mon Jun 17, 2019 7:48 pm

Re: Can't upgrade to 5.8.8.x or 5.8.9.x

Post by IAmATeaf »

Try disabling hardware acceleration within the main setup tab and in each cam then try updating?
garysargent
Posts: 5
Joined: Sat Apr 06, 2024 1:32 pm

Re: Can't upgrade to 5.8.8.x or 5.8.9.x

Post by garysargent »

IAmATeaf wrote: Sat Apr 06, 2024 4:45 pm Try disabling hardware acceleration within the main setup tab and in each cam then try updating?
Tried that - no difference.
IAmATeaf
Posts: 523
Joined: Mon Jun 17, 2019 7:48 pm

Re: Can't upgrade to 5.8.8.x or 5.8.9.x

Post by IAmATeaf »

Try disabling all your cams and then see if it works?
IAmATeaf
Posts: 523
Joined: Mon Jun 17, 2019 7:48 pm

Re: Can't upgrade to 5.8.8.x or 5.8.9.x

Post by IAmATeaf »

Another thing worth trying is disabling running Bi as a service then see if you can update and start the app without it crashing?
garysargent
Posts: 5
Joined: Sat Apr 06, 2024 1:32 pm

Re: Can't upgrade to 5.8.8.x or 5.8.9.x

Post by garysargent »

Right I've narrowed the issue down. It crashes as soon as the web server is connected to at the following address:

http://[LOCAL IP]/h264/office/temp.h264?stream=1

(where "office" is a group name)

Works ok with single cameras - but as soon as you try to stream a group it crashes.
IAmATeaf
Posts: 523
Joined: Mon Jun 17, 2019 7:48 pm

Can't upgrade to 5.8.8.x or 5.8.9.x

Post by IAmATeaf »

No idea I’m afraid, it a feature I’ve never used.

Best thing to do is to log a ticket with BI Support.
garysargent
Posts: 5
Joined: Sat Apr 06, 2024 1:32 pm

Re: Can't upgrade to 5.8.8.x or 5.8.9.x

Post by garysargent »

I've emailed the support email for Blue Iris and heard absolutely nothing back?
garysargent
Posts: 5
Joined: Sat Apr 06, 2024 1:32 pm

Re: Can't upgrade to 5.8.8.x or 5.8.9.x

Post by garysargent »

LOL they literally emailed me back 30 seconds after this post saying it is fixed in 5.8.9.5 :)
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