outdoor cams show on PC but not on remote viewing iphone app

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adubftw
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outdoor cams show on PC but not on remote viewing iphone app

Post by adubftw » Thu Aug 11, 2022 2:13 pm

new house set up with Wired PoE Cams:
(4) INDOOR Hikvision DS-2CD2563G0-IS (6MP)
(3) OUTDOOR Hikvision DS-2CD2365G1-I (6MP)
all with static IPs assigned.

Running Blue Iris v4.

all cams are running fine on PC blue iris app.

when i log into the app on my iphone i can only see the indoor cams. the outdoor cams are coming up by name in the app but not showing video, instead just a color block screen in the thumbnail and endless loading when i try to bring them up individually.

any advice?

thank you in advance!
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TimG
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Re: outdoor cams show on PC but not on remote viewing iphone app

Post by TimG » Thu Aug 11, 2022 2:38 pm

Could this be a group issue ? i.e you can't have a camera long/short name the same as a group name.
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HeneryH
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Re: outdoor cams show on PC but not on remote viewing iphone app

Post by HeneryH » Thu Aug 11, 2022 3:11 pm

What about the iPhone app when you are on the home lan?
adubftw
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Re: outdoor cams show on PC but not on remote viewing iphone app

Post by adubftw » Thu Aug 11, 2022 3:49 pm

TimG wrote: Thu Aug 11, 2022 2:38 pm Could this be a group issue ? i.e you can't have a camera long/short name the same as a group name.
thanks for your comment. the group name is different from all the camera names
adubftw
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Re: outdoor cams show on PC but not on remote viewing iphone app

Post by adubftw » Thu Aug 11, 2022 3:59 pm

HeneryH wrote: Thu Aug 11, 2022 3:11 pm What about the iPhone app when you are on the home lan?
thanks for your comment. same result on WAN or LAN.
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TimG
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Re: outdoor cams show on PC but not on remote viewing iphone app

Post by TimG » Thu Aug 11, 2022 5:27 pm

Can you see the outdoor cameras on a different LAN pc with the web interface ? I would normally say UI3, but I don't think you have that. How about the iPhone in a browser ?
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adubftw
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Re: outdoor cams show on PC but not on remote viewing iphone app

Post by adubftw » Thu Aug 11, 2022 6:05 pm

TimG wrote: Thu Aug 11, 2022 5:27 pm Can you see the outdoor cameras on a different LAN pc with the web interface ? I would normally say UI3, but I don't think you have that. How about the iPhone in a browser ?
i'll have to test another LAN pc when i get home. i just tried WAN browser and saw this message: https://imgur.com/qtOpgYr

the 3 cams didnt show up in "all cameras" but could individually be selected in the drop down menu. when i selected them it said "the video stream was lost. attempting to reconnect..." and then "the video stream was lost. due to rapid failures, automatic reconnection will not occur."

i'll double check cam settings to ensure i have webcasting enabled but i swore i checked that box.
adubftw
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Re: outdoor cams show on PC but not on remote viewing iphone app

Post by adubftw » Fri Aug 12, 2022 2:22 pm

just had to enable webcast on those cams and we're up and running. thanks for the help.
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TimG
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Re: outdoor cams show on PC but not on remote viewing iphone app

Post by TimG » Fri Aug 12, 2022 2:59 pm

Thank you for letting us know :D
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