PTZ Camera setup

[pstew]

Hi all
I have been using BI for about 10 years and never had any problem setting up a camera until now.
The camera in question is a Dahua DH-SD3A405-GN-PV1.
The video comes though fine but I can't get the PTZ to move, I have tried all the Dahua PTZ options in the menu but none of them work.
I have other Dahua PTZ cameras that work OK so I am pretty sure I have configured it correctly.
The PTZ does move thought the camera web interface and with SmartPSS.
Anyone have any suggestions?
Cheers
Paul

[TimG]

It does appear to have Onvif profile "S&T" according to the spec, and I believe "S" handles PTZ so I think it will work with a bit of persuasion. A good look around the camera settings to ensure BI5 has the correct ONVIF settings, and if that fails, an email to Support.

[TimG]

Further thoughts: If you have the correct Discovery/ONVIF port in BI5 settings and do a Find/Inspect, does it show "Has PTZ service: /onvif/ptz_service" in the results ?

[pstew]

It shows other ONVIF services but not the PTZ one, I guess buying cheap wasn't the way to go

[pstew]

The problem occurred because the ONVIF password was different than the main account. Once they were the same, ONVIF PTZ option worked.

[TimG]

Well done. That's one for the book