Alerts Not Jumping to Video

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MethodAgent
Posts: 18
Joined: Wed Mar 31, 2021 6:09 pm

Alerts Not Jumping to Video

Post by MethodAgent »

One of my BI installs is having issues with the Alerts displayed in the UI. The timestamp in the thumbnails do not match the timestamp in the database and also when you double-click on an Alert it no longer jumps to that video and start playing. Instead it just shows a JPEG in BI. I noticed that in Windows Explorer, the DAT files are not getting created alongside the JPEGS any longer (see screenshot). I already tried repairing, regenerating, and deleting and recreating the database. Any ideas on how to get this back without deleting all the Alerts and starting over?'
Screenshot 2023-11-27 222019.jpg
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TimG
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Location: Nottinghamshire, UK.

Re: Alerts Not Jumping to Video

Post by TimG »

I had a similar thing when DAT files were enabled on all cameras. They were being created so quickly that they filled up and blocked the Alerts. Try turning DAT files off on all cameras, and deleting the DAT files manually. You can then enable DAT files if you need them at any time.
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MethodAgent
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Re: Alerts Not Jumping to Video

Post by MethodAgent »

Thank you. Are you referring to the "Save AI analysis details" checkbox on the Alert tab under "Artificial Intelligence"?
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TimG
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Re: Alerts Not Jumping to Video

Post by TimG »

Yes, it only needs to be checked when you need DAT files.
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MethodAgent
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Re: Alerts Not Jumping to Video

Post by MethodAgent »

I think i understand. DAT files are for AI analysis if you are having issues with AI and need to see what it is doing. So, you would only enable this if you are troubleshooting an AI detection issue. Do I have that right?
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TimG
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Re: Alerts Not Jumping to Video

Post by TimG »

Yes. They show exactly what BI5 and CPAI are doing, but you only need them during set up or problems.
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MethodAgent
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Re: Alerts Not Jumping to Video

Post by MethodAgent »

Thanks for your help!
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