BI dead

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BI dead

Post by eboggs_jkvl » Sat Jul 13, 2019 3:14 pm

I did the latest update to BI and now it won't run. I see a pop up window as usual as though it is starting, the "pop" sound you normally hear as the program starts is silent, the program pop up disappears and the program fails to start.

I tried running the "repair" program, it did not repair anything.

I manually downloaded the V5.0.0.61 update and ran it again on my PC. BI still fails to start.

I look in my "Task Manager" and BI is not listed as running. I have W10 on my PC.

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Re: BI dead

Post by reddawg » Mon Jul 15, 2019 12:54 pm

I am also encountering the same problem after updating to version After I updated from BI5 v5.0.0.59 x64 to v5.0.0.61 x64, Blue Iris crashes after the update finishes and when it tries to re-launch Blue Iris. The Windows' Task Manager shows that Blue Iris is not running in memory. I am running Blue Iris 5 as a standalone app, not as a service. If I try to re-launch Blue Iris again, it crashes immediately with no error messages. I have sent an e-mail to support about this problem a few days ago. I recommend anyone else encountering the same problem should send an e-mail to support@blueirissoftware.

The only solution is to rollback to a previous version. In order to do this, you would have needed to saved the previous version "update.exe" file in C:\Program Files\Blue Iris 5\. Once you update to a newer version, the "update.exe" file is overwritten. I rename my updates so they contain the version as part of the file name (update64_v5.0.0.59.exe).

For the future, I highly recommend turning off "automatic download and install" in Blue Iris settings config (Settings->About tab).
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Re: BI dead

Post by eboggs_jkvl » Mon Jul 15, 2019 1:18 pm

I just happened to have the .47 version, ran it but still no success. I don't know for sure if it is BI in trouble or MS 1903.
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Re: BI dead

Post by TimG » Mon Jul 15, 2019 4:52 pm

I'm running BI with Win10 Pro, but don't yet have 1903 though I can see it as an available download. I don't think I want to try it yet :shock:
Blue Iris v5.3.0.2 | Win10 x64 version 2004 | Dahua IPC-HDW5231R-ZE, Foscam R2, Ertech 4MP, 2 analogue cameras on Euresys Picolo Pro 2 | Intel i5-3330 CPU, 8GB Ram, Multiple SSD and HD | TVMosaic.
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Re: BI dead

Post by Tinman » Tue Jul 16, 2019 2:47 am

I am running on W10 64 pro 1903 and have no issues....but more than likely it is due to what kind of cameras you are running. Sometimes all it takes is just one cam to be the culprit.
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Re: BI dead

Post by LVleo78 » Tue Jul 16, 2019 4:07 am

I too am having this same issue. However I am NOT running 1903 as seems others are. I even rolled back to the update before that one with no luck. This seems to be an issue with the BI software, at least for me!

System Info:

OS Name Microsoft Windows 10 Pro
Version 10.0.17763 Build 17763
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer HP-Pavilion
System Model NP238AA-ABA e9107c
System Type x64-based PC
System SKU NP238AA#ABA
Processor Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz, 2336 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 5.07, 7/6/2009
SMBIOS Version 2.5
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Product Eureka3
BaseBoard Version 1.01
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.17763.503"
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 8.00 GB
Available Physical Memory 5.21 GB
Total Virtual Memory 16.0 GB
Available Virtual Memory 13.1 GB
Page File Space 8.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, Disabled by policy, TPM is not usable
Hyper-V - VM Monitor Mode Extensions No
Hyper-V - Second Level Address Translation Extensions No
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
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Re: BI dead

Post by MikeBwca » Tue Jul 16, 2019 4:45 am

Check if you have C++ 2015-2019 Redistributable installed.
Also, there was one or two notes about other files....

This is the readme.txt from one of the earlier V5 upgrades...

To run the software manually, locate the Blue Iris icon on your desktop, and double-
click it. A Blue Iris icon can also be found by clicking the Windows Start button.

If you are upgrading from version 4, a file backup_upgrade_50.reg is created in the
Blue Iris folder. If your cameras and other settings are deleted when you uninstall
version 4, you may re-import these settings using the Import button on Settings.

When Blue Iris starts for the first time, you may be prompted by the Windows Firewall.
It is important that you select "Allow Access" if you will be using any network IP
cameras and to allow the software to check for updates. For proper and highest
performance operation, You should also exempt BlueIris.exe from any network/web
scanning caching by such software as Norton, Eset, Avast!, etc.

If you see a WMVCORE.DLL missing error, you must enable the Desktop Experience feature
of your server OS. Also be sure Windows Media Player is installed and working.
Please refer to: ... 72567.aspx

If there is a problem with system configuration, please refer to this link to install
the Visual C++ Redistributable Packages for Visual Studio 2019: ... tributable

Once Blue Iris is running, click the Help icon for complete "Getting Started"

Email for assistance if you are stuck.

Thank you.
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Re: BI dead

Post by eboggs_jkvl » Tue Jul 16, 2019 12:26 pm

Thank you for the reply.

I'll check the C++ files.

Last edited by eboggs_jkvl on Tue Jul 16, 2019 1:35 pm, edited 1 time in total.
Posts: 29
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Location: Jacksonville FLorida

Re: BI dead

Post by eboggs_jkvl » Tue Jul 16, 2019 12:35 pm

I just did a reboot of my PC. I had to click on the BI5 Icon 8 times, watch the popup come up and disappear and on the 9th click, BI5 ran with all of my cameras functioning.
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Re: BI dead

Post by eboggs_jkvl » Tue Jul 16, 2019 12:43 pm

I have C++ 2008 modified 2/2012

Do I need C++

ARM 64

It has 3 options to download.
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