Upgrade license key

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johnstjs
Posts: 1
Joined: Fri Jun 04, 2021 7:57 pm

Upgrade license key

Post by johnstjs »

I recently upgraded my BI software (already on 5.3.3.16, just want the latest dot release). I did this directly from the software and it took me to the mycommerce site where I paid via paypal. I received the receipt and PO and a note saying the key would be in a separate email. That email never came (I checked spam, etc). I also went back to mycommerce and used the resend button but that did nothing. I also tried sending it to other email addresses (the resend button allows you to change where to send it to) to no avail. How can I find my new license key?

Thanks

Jeff Johnston
Salem Boating Club
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TimG
Posts: 2098
Joined: Tue Jun 18, 2019 10:45 am
Location: Nottinghamshire, UK.

Re: Upgrade license key

Post by TimG »

Hi Jeff,

Send an email to support, as they probably won't see this thread. Use the button in BI5 to copy your details and then paste them into the email.

Tim
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paulhelen
Posts: 10
Joined: Wed May 26, 2021 9:26 am
Location: uk

Re: Upgrade license key

Post by paulhelen »

I have just Renewed my version of bi runs out tm but have not recived the new key :cry:
so have emailed suport.
will wate and see what happens

Paul
Win 10 Intel Core i9-9820X CPU @ 3.30GHz 3.30 48.0 GB DDR4 4K IP POE SV3C 8MP X2 5MP SV3C 1080p SV3C and 960P SV3C
cechk01
Posts: 2
Joined: Sun Jun 06, 2021 12:30 pm

Re: Upgrade license key

Post by cechk01 »

Hello, I am also having this same issue. I sent an email to support in the evening of 6/4 (Order placed midday on 6/4).

no response yet...
paulhelen
Posts: 10
Joined: Wed May 26, 2021 9:26 am
Location: uk

Re: Upgrade license key

Post by paulhelen »

i emailed support and have been sent a code via email so all good :D
Win 10 Intel Core i9-9820X CPU @ 3.30GHz 3.30 48.0 GB DDR4 4K IP POE SV3C 8MP X2 5MP SV3C 1080p SV3C and 960P SV3C
cechk01
Posts: 2
Joined: Sun Jun 06, 2021 12:30 pm

Re: Upgrade license key

Post by cechk01 »

Same!, got the code too!
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