Confusion about access to updates to V5

IAmATeaf
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Joined: Mon Jun 17, 2019 7:48 pm

Re: Confusion about access to updates to V5

Post by IAmATeaf » Mon May 03, 2021 11:26 am

From what I know if you renew early the renewal date will be for 12 months after your current support plan expires.

If you renew after letting it lapse, it starts from the day that you renewed and isn’t back dated.
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TimG
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Joined: Tue Jun 18, 2019 10:45 am
Location: Nottinghamshire, UK.

Re: Confusion about access to updates to V5

Post by TimG » Mon May 03, 2021 1:04 pm

Sounds about right. I let my first BI5 licence support plan lapse and used my second licence on my second server as my main cctv system.

Then six months later I decided to re-install BI5 on my main server with the original licence. I paid the ££'s for the support plan and noted that I got a year from the date I paid - not from when it lapsed.

Why two licences ? Testing ! The second server is the i5-3330 and it has the big hard drives. This uses BI5 motion detection, sub-streams etc. The first server is now being used to evaluate Dahua Onvif triggers/trip wires with the same camera without BI5 doing any motion detection at all. Since I now have a box of Dahua ptz's, I should be able to use their own motion detection to minimise BI5 cpu usage. This server also runs Emby, HS4 etc. Apparently I still need sub-streams to keep the cpu load down while looking at the full screen matrix of cameras.
BI5 v54904 x64 | Win10 21H1 | Dahua IPC-HDW5231R-ZE, Foscam R2, Ertech 4MP, Neos2, 2 SD cams | BI5:1 i5-3330, 16GB Ram, Multiple SSD and HD, Homeseer 2 HSPhone, TVMosaic | BI5:2 Ryzen 1800X, 16GB Ram, Multiple SSD and HD, Homeseer 4, Emby, DVBViewer.
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TimG
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Joined: Tue Jun 18, 2019 10:45 am
Location: Nottinghamshire, UK.

Re: Confusion about access to updates to V5

Post by TimG » Sat Jun 19, 2021 8:45 am

Interesting, some changes have been made to the BI5 update screen. My i5-3330 BI5 installation support and maintenance plan has just expired, and if I go to update BI5 it won't allow me to update past my present version as it is ghosted out. I can remain with present/ install the latest critical update, or install a previous version. The only way to break it now is to download and install the main installation file :lol:

FYI: Ken may give a discount on a second support plan if you have more than one BI5 licence. I can't guarantee it, but do ask !
BI5 v54904 x64 | Win10 21H1 | Dahua IPC-HDW5231R-ZE, Foscam R2, Ertech 4MP, Neos2, 2 SD cams | BI5:1 i5-3330, 16GB Ram, Multiple SSD and HD, Homeseer 2 HSPhone, TVMosaic | BI5:2 Ryzen 1800X, 16GB Ram, Multiple SSD and HD, Homeseer 4, Emby, DVBViewer.
Matts1984
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Joined: Fri Apr 10, 2020 1:12 pm
Location: Maryland, USA

Re: Confusion about access to updates to V5

Post by Matts1984 » Sat Jun 19, 2021 11:11 am

Just to report on the experience, I had my first auto-renewal go through. It was pretty painless. About 2 weeks prior I got an email notification (warning?) that it was coming up, the date it would occur, and the total amount that would be billed. Then on the actual day I got an email receipt, then a second email with the new year activation code. I pasted the code into my console, it was accepted, and I can continue on my day. Basically all worked as I would have expected it to!
Blue Iris 5.4.9.x | Server 2019 VM | Xeon X5650 @ 2.67GHz - 12 Cores | 12GB RAM | 7TB RAID | Sophos UTM WAF | 3x SV3C 5MP Bullet A | 2x SV3C 3MP Bullet A | 1x SV3C 5MP Bullet HX | 1x SV3C 5MP Dome HX | 2x Amcrest 5MP Bullet
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