Confusion about access to updates to V5

balham
Posts: 12
Joined: Tue Mar 31, 2020 9:55 am

Confusion about access to updates to V5

Post by balham » Wed Apr 28, 2021 9:39 am

Currently I'm on V5.3.2.11 (25/9/2020) and downloaded and installed V5.4.3.12 (25/4/2021). I deactivated and then reactivated my original license and all worked OK for an hour but then the video now displays "Evaluation copy". My extended support expired last November and my questions are:

1. Do I need to have a current support and maintenance subscription to enable interim updates to V5 (e.g. V5.3.2.1 to V5.4.3.12)?
2. Should the interim updates (e.g. V5.3.2.1 to V5.4.3.12) still work without a current support and maintenance subscription?

I recognise that a support and maintenance subscription would be necessary to receive major updates.

I've just gone back to V5.3.2.11 (25/9/2020) and "Evaluation copy" has disappeared from the video.
Matts1984
Posts: 393
Joined: Fri Apr 10, 2020 1:12 pm
Location: Maryland, USA

Re: Confusion about access to updates to V5

Post by Matts1984 » Wed Apr 28, 2021 1:14 pm

My understanding of it is that you need active support to get any future updates. You can however continue to run indefinitely on any version released prior to your November expiration.

IMO, while it wasn't always enforced, it's worth it to just pony up the annual renewal. I almost wish there was a longer term that cost more just to be done with it. I generally don't like paying for anything if I can avoid it but $30 or $35 (depending on currency and your renewal options) is generally less than a tank of gas. Plus, Ken really does put out fixes and updates very regularly so it's not like one of those packages you pay for support and get maybe an update a year.
Blue Iris 5.4.7.x | Server 2019 VM | Xeon X5650 @ 2.67GHz - 12 Cores | 12GB RAM | 7TB RAID | Sophos UTM WAF | 3x SV3C 5MP Bullet A | 2x SV3C 3MP Bullet A | 1x SV3C 5MP Bullet HX | 1x SV3C 5MP Dome HX | 2x Amcrest 5MP Bullet
balham
Posts: 12
Joined: Tue Mar 31, 2020 9:55 am

Re: Confusion about access to updates to V5

Post by balham » Wed Apr 28, 2021 3:58 pm

Can't disagree with your thoughts!
SpeedCam
Posts: 8
Joined: Sun Sep 29, 2019 8:38 pm

Re: Confusion about access to updates to V5

Post by SpeedCam » Wed Apr 28, 2021 4:30 pm

I upgraded from 5.3.2.11 to 5.4.1.1 last night and now I'm running into this also(camera streams have "Blue Iris Evaluation Version"). I upgraded because our Android apps stopped working a couple of days ago (after I got them working again with the intermediate CA cert fix a month or so ago!) so at least the BI service upgrade fixed our recent Android app breaks. Deactivating/reactivating my license "fixed" things for half an hour until the "evaluation version" string showed up again. Like OP my my support expired near end of last year.

I'm a bit conflicted here as I was compelled to update because the existing Android apps were broken. Also I'd argue it's not initially clear in the pricing matrix that you lose software updates if you let any support tier expire. But I suppose that's a me problem because if I approach the matrix with the intent of "I want current version updates" then it's clearer I must check one of the three boxes for basic/extended/priority. I guess what's missing is the implied 4th column of "expired"?
bisupportpricingmatrix_fixed.png
bisupportpricingmatrix_fixed.png (51.1 KiB) Viewed 980 times
(I might still be a little salty about this licensing surprise after trying to fix another issue I was already a little salty about :D )

I guess what I don't like here is the "wasn't always enforced" aspect. If BI has moved to an annual subscription then just come out and be clear about it? Software updates were clearly free in the BI4 timeframe so I'm guessing this change in software update policy occurred with the BI5 release?

// edit: I appears now that I'm going through the support purchase flow ( https://order.shareit.com/cart/add?vend ... 0947481]=1 ) it's clear that software updates are only included if you keep support contract going. You wind up with two keys-- one for product activation and one for support activation. Confirmed you can have an "activated" product but still see "evaluation version" unless you have a current support activation.
Screenshot 2021-04-28 103308.png
Screenshot 2021-04-28 103308.png (60.34 KiB) Viewed 979 times
And trying to purchase it shows automatic payment turned on by default:
Screenshot 2021-04-28 103406.png
Screenshot 2021-04-28 103406.png (37.38 KiB) Viewed 979 times
Last edited by SpeedCam on Wed Apr 28, 2021 6:53 pm, edited 2 times in total.
IAmATeaf
Posts: 140
Joined: Mon Jun 17, 2019 7:48 pm

Re: Confusion about access to updates to V5

Post by IAmATeaf » Wed Apr 28, 2021 6:19 pm

The $30 renewal has auto renewal enabled, the $35 option doesn’t.

You can cancel the auto renewal but I’ve heard/read that it’s not that easy a process to do so.
SpeedCam
Posts: 8
Joined: Sun Sep 29, 2019 8:38 pm

Re: Confusion about access to updates to V5

Post by SpeedCam » Wed Apr 28, 2021 7:05 pm

After what I just saw, assuming someone wants to use BI indefinitely then it seems like more headache (and $5/yr costlier) to avoid the subscription option. That is, I could have bought the single year extension but then just go back into "evaluation version" at any point after the year lapses.

Looks like cancelling the subscription is pretty straightforward at https://account.mycommerce.com but yes it appears you need to use the correct user ID associated with the order. We wind up with two-- one for "Blue Iris (full)" and one for "Blue Iris Extended Support and Maintenance". Ideally a single user account could be used for all mycommerce.com purchases but oh well.
Matts1984
Posts: 393
Joined: Fri Apr 10, 2020 1:12 pm
Location: Maryland, USA

Re: Confusion about access to updates to V5

Post by Matts1984 » Wed Apr 28, 2021 8:02 pm

Yeah I went with the auto-renewal because I don't foresee me going anywhere else BUT I made very well sure to bookmark that site and confirm my login in the event I ever do need/want to cancel.
Blue Iris 5.4.7.x | Server 2019 VM | Xeon X5650 @ 2.67GHz - 12 Cores | 12GB RAM | 7TB RAID | Sophos UTM WAF | 3x SV3C 5MP Bullet A | 2x SV3C 3MP Bullet A | 1x SV3C 5MP Bullet HX | 1x SV3C 5MP Dome HX | 2x Amcrest 5MP Bullet
IAmATeaf
Posts: 140
Joined: Mon Jun 17, 2019 7:48 pm

Re: Confusion about access to updates to V5

Post by IAmATeaf » Wed Apr 28, 2021 8:45 pm

You only go into evaluation version if you install an update that came out after your support sub expired.
balham
Posts: 12
Joined: Tue Mar 31, 2020 9:55 am

Re: Confusion about access to updates to V5

Post by balham » Thu Apr 29, 2021 5:51 am

I have a question about the support plans - if I renew now, will the start date be back-dated to when mine ran out (last November) or will it start from today?
Matts1984
Posts: 393
Joined: Fri Apr 10, 2020 1:12 pm
Location: Maryland, USA

Re: Confusion about access to updates to V5

Post by Matts1984 » Thu Apr 29, 2021 11:54 am

Good question, I do not know the answer to that one. The same could be asked I guess in the event you renewed early... if renewing a month early would you effectively only be extending for 11 months. I'm not sure.
Blue Iris 5.4.7.x | Server 2019 VM | Xeon X5650 @ 2.67GHz - 12 Cores | 12GB RAM | 7TB RAID | Sophos UTM WAF | 3x SV3C 5MP Bullet A | 2x SV3C 3MP Bullet A | 1x SV3C 5MP Bullet HX | 1x SV3C 5MP Dome HX | 2x Amcrest 5MP Bullet
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