Mobile app

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balham
Posts: 12
Joined: Tue Mar 31, 2020 9:55 am

Mobile app

Post by balham »

When using my mobile phone, I have found that the mobile App (V3.0.25) has stopped working - when trying to connect, it says "unable to connect/unable to reach server". I can access the server from this mobile using a web browser and I have no problems accessing the server from PCs. I've tried another mobile and the same thing happens. I've checked the settings and they all seem OK. However, on my Tablet the mobile app does work, though this seems to be an older version of the App (V5.3.3.15).

I was wondering if anyone else has a similar problem?
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terk
Posts: 175
Joined: Tue Jun 18, 2019 2:36 pm

Re: Mobile app

Post by terk »

Android or iOS? Android stopped allowing access to self signed certs a while back so I had to switch back to using http on my android. However my iOS devices still connect on https just fine.
balham
Posts: 12
Joined: Tue Mar 31, 2020 9:55 am

Re: Mobile app

Post by balham »

It seems I'm not the only one with the issue (https://blueirissoftware.com/forum/view ... f=4&t=2267).
balham
Posts: 12
Joined: Tue Mar 31, 2020 9:55 am

Re: Mobile app

Post by balham »

It's just started working - can't explain why! Thanks for help.
Mikeuk
Posts: 4
Joined: Tue Feb 16, 2021 8:30 am

Re: Mobile app

Post by Mikeuk »

I am having the same problem since the app update.

Update... I have just upgraded from Blue Iris 4 to 5 all working ok now :)
DeaneG
Posts: 4
Joined: Tue Oct 06, 2020 9:19 pm

Re: Mobile app

Post by DeaneG »

Same problem here. I didn't change anything that I know of. It just stopped working.
Matts1984
Posts: 496
Joined: Fri Apr 10, 2020 1:12 pm
Location: Maryland, USA

Re: Mobile app

Post by Matts1984 »

If you have the time, tomorrow's Webinar is specifically about connecting Mobile Apps.

The root of the issue *may* be down to design implementation vs something broken in BI. Both Apple and Google have been making changes to app policies and a method that worked previously may go against their policy now and is either directly broken because of that OR Blue Iris might have had to make changes to comply themselves.
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