No audio on latest BI5 ?

[TimG]

I can hear live audio from my Dahua cam, but the recordings now have no audio - even older ones. I'm going back a few versions to see if it is that, and have already rebooted the pc's. Is anybody else having audio issues ?

[Zer0831]

Had the same issue with some foscam cameras no audio on live view or recording. I ended up downgrading to the previous 5.4.3.5 Version and audio is back.

[TimG]

OK, I have regressed BI5 from 54307 to 54305 and audio is now recording.

Testing with 54305 showed:

1. I had audio recording at 10:12:23 this morning.
2. I installed 54307 over 54305 at 10:19.
3. The next recording at 10:21:38 didn't record audio.
4. No audio all day, right up to 16:51 no audio.
5. Regressed BI5 to 54305 at 16:54.
6. 16:56 recordings onwards have recorded audio.

That seems pretty clear. 54307 does something to audio but I can't see anything in settings ! Even using 54305 there is no audio on those recordings during the day.

I'll send an email to support.

[TimG]

Email sent.

I have two licensed versions of BI5 running on different pc's, and they both record from the same Dahua 5231 (Testing !). Both stopped recording audio when 54307 was installed.

The server that was regressed to 54305 is now working, but the server still running 54307 has no audio on recordings.

[TimG]

An almost instant response from Support (Thanks Ken), and version 54308 is here. Recorded audio is restored

For anybody who isn't sure if audio is worth it, without it is like suddenly watching a movie with the sound turned off. It really does help you understand what is going on, and the Dahua has good audio. My other front of house cameras don't have a microphone, but BI5 allows you to use the audio from a different camera. Sorted.