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On Jan 7th, Ken, at tech support, remotely set up my PTZ Yucheng Model #P03Z35LW4T20. The camera has recently lost signal and will not recover under restart ( or reboot.) Ken had stated, "You should be able to leave it as is, Generic RTSP /11 video and IPG for PTZ. ." I have not been able to find Generic RTSP on the "Make" Pulldown Menu. I also have not found "IPG" on the Model menu. Can You explain how these settings might be entered to activate this camera? What do I need to enter on the "Make" and "Model" menus? Also, how is the RTSP 11 entered?