BI service restarting

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Shooki
Posts: 7
Joined: Sat May 30, 2020 7:13 am

BI service restarting

Post by Shooki » Wed Oct 21, 2020 6:05 pm

Hi,

I am happy with my stable BI site, where 20 cameras + clients connected to virew/playback, using low CPU.

For several nights now, my 5.3.2.11 alerting (push) on multiple restarts at night, mainly when mobile app + IE desktop connected.
Connecting them during day for test, issue not reproduced.
I have less camera activity at night, but always 1 mobile app + 1 IE cycle view connected every night to watch.
Not sure if related to October some W10 new KB updates or not.

BI log indicating only unexpected shutdown.
Eventviewer shows no crash details.

Trying to track a pattern along these nights and I could notice it started after a camera was not reachable:

1 21/10/2020 04:15:23 RefetDarom Signal: network retry
1 21/10/2020 04:15:24 RefetDarom Signal: Failed to connect
1 21/10/2020 04:15:33 RefetDarom Signal: watchdog reset
2 21/10/2020 04:15:43 App Restarted after unexpected shutdown (1500/240)

Means, it may happen due to watchdog settings/camera down, and, only in congestion with the 1 desktop IE active and/or 1 mobile app active.

I intentionally use only stable versions, and would like to know if that's a known issue /fixed in some version / suggesting next step.

Thanks in advance.
Shooki
Posts: 7
Joined: Sat May 30, 2020 7:13 am

Re: BI service restarting

Post by Shooki » Tue Oct 27, 2020 5:38 am

Anyone from BI team?
AP514
Posts: 13
Joined: Tue Apr 07, 2020 1:55 pm

Re: BI service restarting

Post by AP514 » Thu Oct 29, 2020 11:46 am

Give him time or Email/contact thru BI
Shooki
Posts: 7
Joined: Sat May 30, 2020 7:13 am

Re: BI service restarting

Post by Shooki » Mon Nov 09, 2020 8:38 pm

Created ticket.
IAmATeaf
Posts: 97
Joined: Mon Jun 17, 2019 7:48 pm

Re: BI service restarting

Post by IAmATeaf » Wed Nov 11, 2020 1:52 pm

Does that time coincide with when the camera switches from night to day?
Shooki
Posts: 7
Joined: Sat May 30, 2020 7:13 am

Re: BI service restarting

Post by Shooki » Wed Nov 11, 2020 2:00 pm

No,
But when it happens, it always seems to happens at night.
I also see it happened twice with same camera and this camera is set to day mode 24h.
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