Hi,
I am regularly protecting clips (mostly of the neighbour's cat wandering through our yard) but when I go back to view older clips in the web UI it reports 'server is unavailable' when I click on the thumbnail. Shouldn't BI be storing these clips somewhere forever?
thx
Protected clips deleted?
Re: Protected clips deleted?
Does anybody use this function ? Can you comment ?
It certainly doesn't make sense if BI5 is deleting them - I would check the logs to verify what is happening - best done by making BI5 create a text file so you can search it. The standard log amalgamates things to show how many times it happened, but the text log is a good old fashioned time based log. It only creates one file a month, so you can put it on your desktop. If it isn't BI5, check if your anti virus exceptions are set up as per the Help file.
It certainly doesn't make sense if BI5 is deleting them - I would check the logs to verify what is happening - best done by making BI5 create a text file so you can search it. The standard log amalgamates things to show how many times it happened, but the text log is a good old fashioned time based log. It only creates one file a month, so you can put it on your desktop. If it isn't BI5, check if your anti virus exceptions are set up as per the Help file.
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Re: Protected clips deleted?
Have you recently updated BI? I do recall an update where people said they lost their protected clips as an update had untagged them and they were then lost as part storage management.
Personally I never use this feature, if a clip is that important I manually both export and copy the BVR file(s) over to my NAS.
Personally I never use this feature, if a clip is that important I manually both export and copy the BVR file(s) over to my NAS.