Android App

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bruce081
Posts: 12
Joined: Fri May 08, 2020 12:58 am

Android App

Post by bruce081 »

Been running BI5 for a couple years. Recently I'm having issues with the Android app on my Samsung S10 ( which always worked fine). It will log into the server no problem. But 80% of the time I get a black screen on cam with it just loading. If it manages to load up as soon as i switch cameras or go to clips of triggers it freezes up loading again. If i try the web interface on the same phone. It works great. Snappy and responsive. Any suggestions? Thanks in advance.
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TimG
Posts: 2098
Joined: Tue Jun 18, 2019 10:45 am
Location: Nottinghamshire, UK.

Re: Android App

Post by TimG »

Weird one. I also have a Galaxy S10, and the android app works fine at home on my LAN. I haven't checked remotely recently as I'm working from home still ! When I was in the office, it was fine even using OpenVpn. Is your issue the same on LAN and WAN ?
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IAmATeaf
Posts: 466
Joined: Mon Jun 17, 2019 7:48 pm

Re: Android App

Post by IAmATeaf »

The latest version of the iOS app is also exiting for me, does it either when playing a clip or when scrolling through alerts. Doesn’t always do it so is pretty random.
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muzicman0
Posts: 17
Joined: Thu Dec 23, 2021 4:45 pm

Re: Android App

Post by muzicman0 »

Have you tried uninstalling/reinstalling, or clearing the data from the app?
bruce081
Posts: 12
Joined: Fri May 08, 2020 12:58 am

Re: Android App

Post by bruce081 »

It does it whether on wifi or data. Im going to try clearing cache and data. See if that helps.
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