On Alert actions aren't firing

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kicker10bog
Posts: 4
Joined: Thu Nov 18, 2021 4:27 pm

On Alert actions aren't firing

Post by kicker10bog »

For some reason, ever since I setup BI a few months ago, On Alert actions have never worked, but On Reset events have worked reliably. I would really like to get the On Alert actions working so I can send an MQTT message with the payload of true when the trigger starts, and false when it ends, but right now only the false message is going through. '

Any ideas on what is going on?
aesterling
Posts: 44
Joined: Mon Sep 23, 2019 9:51 pm

Re: On Alert actions aren't firing

Post by aesterling »

Do they work when you use the test button on the alerts page?
kicker10bog
Posts: 4
Joined: Thu Nov 18, 2021 4:27 pm

Re: On Alert actions aren't firing

Post by kicker10bog »

aesterling wrote: Fri Nov 19, 2021 4:26 am Do they work when you use the test button on the alerts page?
Yes, they work when I test it like that.
aesterling
Posts: 44
Joined: Mon Sep 23, 2019 9:51 pm

Re: On Alert actions aren't firing

Post by aesterling »

Have you tried a variety of different actions? Such as email, SMS, push notification, etc to see if they all fail?
rdcrumbaker
Posts: 1
Joined: Tue Nov 30, 2021 3:52 pm

Re: On Alert actions aren't firing

Post by rdcrumbaker »

I am seeing the same thing and have tried various alerts and all fail to send.
kicker10bog
Posts: 4
Joined: Thu Nov 18, 2021 4:27 pm

Re: On Alert actions aren't firing

Post by kicker10bog »

aesterling wrote: Tue Nov 30, 2021 3:44 pm Have you tried a variety of different actions? Such as email, SMS, push notification, etc to see if they all fail?
I've tried email, sms, and mqtt.

I even tried unchecking the 'Fire "On Alert" and "On Reset" actions only when confirmed' box in the Artificial Intelligence box and still don't see the On Alert actions firing. Also, when I test it by clicking the lightning bolt, it reports the wrong camera name.


oh my goodness, I think I figured it out. There's an "enabled" check box in the top left of the window that was unchecked for some reason. I had no idea it was there and no idea why it was unchecked. I'll report back later to let you know if that was it.
kicker10bog
Posts: 4
Joined: Thu Nov 18, 2021 4:27 pm

Re: On Alert actions aren't firing

Post by kicker10bog »

That appears to have been the issue.

So, to anyone else struggling with this, just make sure the "enabled" checkbox in the very top left of the window is checked. It's easy to miss when you don't know to look for it.
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TimG
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Joined: Tue Jun 18, 2019 10:45 am
Location: Nottinghamshire, UK.

Re: On Alert actions aren't firing

Post by TimG »

I was just going to say that http commands work well here to turn lights on via Homeseer. Yes, they do need to be enabled :idea:
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aesterling
Posts: 44
Joined: Mon Sep 23, 2019 9:51 pm

Re: On Alert actions aren't firing

Post by aesterling »

Its not always intuitive. Glad you sorted it out!
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