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Install bi4 on a new computer

Posted: Mon Jul 08, 2019 10:51 pm
by drjap338
I have installed bi4 on a new computer (windows 10 pro), but get a error message when I click on "blue iris admin'' from the programs list.
blue iris error.png
blue iris error.png (184.1 KiB) Viewed 1826 times
Anyone know what gives?

Re: Install bi4 on a new computer

Posted: Fri Jul 12, 2019 4:22 pm
by TimG
Have you tried installing BI5 instead, or is there a reason you need BI4 ?

Re: Install bi4 on a new computer

Posted: Fri Jul 12, 2019 7:39 pm
by drjap338
I'm a little afraid of paying for something that may not work on windows 10, given the fact that bi4 won't work. What's going on with that? Is bi4 not functional on windows 10, or is there a setting somewhere in the guts of the os that will allow me to get it running?

Re: Install bi4 on a new computer

Posted: Sat Jul 13, 2019 12:11 pm
by reddawg
drjap338 wrote:
Mon Jul 08, 2019 10:51 pm
I have installed bi4 on a new computer (windows 10 pro), but get a error message when I click on "blue iris admin'' from the programs list. blue iris error.png Anyone know what gives?
At some point in the past year, BI4 changed its dependencies for Microsoft Visual C++ Redistributable. Download the "Microsoft Visual C++ Redistributable for Visual Studio 2015, 2017 and 2019" from https://support.microsoft.com/en-us/hel ... -downloads and install "vc_redist.x64.exe" for BI4 64-bit or "vc_redist.x86.exe" for BI4 32-bit.

Bl5 has the same requirement, but I believe the installer installs "Microsoft Visual C++ Redistributable for Visual Studio 2015, 2017 and 2019". If you don't have a license key for BI4 yet, there is no reason not to install BI5. All development has stopped with BI4. I have been a Blue Iris user since 2009 using 2.x, 3.x, 4.x and now 5.x. The developer is very active with implementing new features and fixing problems. While BI5 is a new release, I have been using it for now 3 weeks with no problems. I am using Blue Iris 5 version 5.0.0.59 64-bit.

A piece of advice, turn off "Automatic Download and Install" in Blue Iris Settings -> About tab. Only update when a needed feature is released or to fix a problem.

Re: Install bi4 on a new computer

Posted: Mon Jul 15, 2019 2:35 pm
by terk
drjap338 wrote:
Fri Jul 12, 2019 7:39 pm
I'm a little afraid of paying for something that may not work on windows 10, given the fact that bi4 won't work. What's going on with that? Is bi4 not functional on windows 10, or is there a setting somewhere in the guts of the os that will allow me to get it running?
I'm guessing it is the Visual C++ redistributable that reddawg suggested or some other missing requirement as many of us are using BI4 or BI5 on Windows 10 32bit or 64bit. I'm still running BI4 on Windows 10 1809 64bit but have seen others say they are running 32bit Windows 10 and I've seen some that say the are running BI5 on 32bit and 64bit Windows 10.

Re: Install bi4 on a new computer

Posted: Tue Aug 13, 2019 9:51 pm
by drjap338
You guys were right. I just needed to download the needed microsoft files. Works great now; will be getting bi5 soon.
Thanks for the help.