Is Priority Support Working?

General discussion about Blue Iris
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jeangv
Posts: 1
Joined: Mon Jul 01, 2019 3:17 pm

Is Priority Support Working?

Post by jeangv » Mon Jul 01, 2019 3:26 pm

I am a long time user of Blue Iris and have paid for priority support for the past 2 years and renewed for a 3rd year just recently. I have never used support of any kind at all with Blue Iris. I was wondering how support works. I have emailed support at the following two email addresses with separate emails:

priority@blueirissoftware.com (Email Sent On Sun, Jun 30)

and

support@blueirissoftware.com (Email Sent on Thu, Jun 27)

I have NOT gotten any response at all. Is there a proper way to get a response from support? I have checked my SPAM folder to confirm I did not get a response.

On a different topic, what is the difference between this forum and IP Cam Talk Forum?

Thanks for any help in pointing me in the right direction.

MikeBwca
Posts: 297
Joined: Thu Jun 20, 2019 5:39 am

Re: Is Priority Support Working?

Post by MikeBwca » Tue Jul 02, 2019 3:32 am

In the BI option General tab, click 'Email support'. It will put into in your paste buffer. Then open you email client and paste the info in. The address to send to is at the top of the info.

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TimG
Posts: 356
Joined: Tue Jun 18, 2019 10:45 am
Location: Nottinghamshire, UK.

Re: Is Priority Support Working?

Post by TimG » Tue Jul 02, 2019 10:43 am

Hi jeangv,

The email addresses look OK, so hopefully they will answer today. If you followed the instructions from MikeBwca, it adds in your BI licensing info which must make it easier for BI to identify priority customers.

This forum is the recently created official BI forum, and sometimes we even have Ken posting here. Ipcamstalks [sic] is a third party forum run by a guy with serious issues. He regularly rails against people for the most ridiculous reasons. I was banned from there because I helped somebody on this forum - he called it "aiding and abetting". It's your choice :roll:
Blue Iris v5.0.8.2 | Dahua IPC-HDW5231R-ZE, Foscam R2, Ertech 4MP, 2 analogue cameras on Euresys Picolo Pro 2 | FX-8350 AMD Piledriver CPU, 32GB Ram, Multiple SSD and HD| Homeseer HS3(4) Pro | TVMosaic | Emby | DVBViewer |

johnbert35
Posts: 1
Joined: Fri Oct 11, 2019 12:05 pm

Re: Is Priority Support Working?

Post by johnbert35 » Fri Oct 11, 2019 12:30 pm

It is not working for me. I emailed them 3 times with no response. I purchased thru MyCommerce, and when I try and look up my account it is not found. I emailed them and waiting for a response.

Awickedwench
Posts: 3
Joined: Fri Dec 27, 2019 6:37 pm

Re: Is Priority Support Working?

Post by Awickedwench » Sat Dec 28, 2019 1:42 pm

I think its a scam. There is no phone number provided. There is no “priority email”... it takes 24 hours for an answer to an email. And there is no chat feature. I’m demanding my $60 back

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TimG
Posts: 356
Joined: Tue Jun 18, 2019 10:45 am
Location: Nottinghamshire, UK.

Re: Is Priority Support Working?

Post by TimG » Mon Dec 30, 2019 1:13 pm

Hi Awickedwench,

I note that you have not answered my response to your other thread concerning your usb cameras. Did you try plugging them in to different controllers ? Your motherboard is likely to have two or even three controllers - look in Device Manager, under Universal Serial Bus Controllers.
Blue Iris v5.0.8.2 | Dahua IPC-HDW5231R-ZE, Foscam R2, Ertech 4MP, 2 analogue cameras on Euresys Picolo Pro 2 | FX-8350 AMD Piledriver CPU, 32GB Ram, Multiple SSD and HD| Homeseer HS3(4) Pro | TVMosaic | Emby | DVBViewer |

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