Blue Iris 5 Not starting

ashima · Post by **ashima** » Mon Dec 28, 2020 12:41 pm

Hello,

I have a requirement for a setup of about 200 IP cameras. So thought of trying Blue Iris before actually buying the software.

I downloaded the latest BlueIris 5 and tried installing it but it simply refused to run.

I have gone through the forum. Installed Visual Studio C++ 2015-2019 for x86 n x64 and C++ 2013 for x86 n x64.
But it is not working.

Here are the details

OS Version : Win 10 Pro 20H2 (OS Build 19042.572)

Hardware : Intel Xeon E31220 @ 3.10 Ghz
8 GB Ram

This is just a trial system setup.

Is your software compatible with the latest Windows ?
Any Pointers ?

Thixotropic · Post by **Thixotropic** » Mon Dec 28, 2020 2:51 pm

Can you explain what you mean by "refused to run"? Exactly what happens when you try to run it? Are there any error messages or alerts?

Also, if BI is running as a service then the GIU won't appear the first time you launch it- launching it a second time will bring up the GUI. (That's probably not it, but worth mentioning just in case.)

ashima wrote: ↑Mon Dec 28, 2020 12:41 pm I downloaded the latest BlueIris 5 and tried installing it but it simply refused to run.

ashima · Post by **ashima** » Mon Dec 28, 2020 5:00 pm

Thanks for replying.

The application just gets killed immediately after starting. WIndows Event Viewer shows application error. Nothing comes up in task manager and no it is not running as service.

I have attached the Event Log.

MikeBwca · Post by **MikeBwca** » Mon Dec 28, 2020 11:07 pm

You can view the 'Reliability Monitor' to see issues with Windows 10 programs, and, get a detailed view of the issue.

A few ways to open:
- Control Panel\All Control Panel Items\Security and Maintenance\Reliability Monitor
- Type 'Reliability' in Windows search, then click 'View Reliability Report'.

ashima · Post by **ashima** » Tue Dec 29, 2020 7:12 am

Thank you for your reply.

I had posted the Log from Windows Event Viewer. But the post still awaiting approval from the moderator.

I am posting the output obtained from Reliability Monitor as an attachment. Thanks for that info.

TimG · Post by **TimG** » Tue Dec 29, 2020 11:29 am

Hi ashima,

1. Blue Iris is for up to 64 cameras unless it has recently changed.
2. It works well with Win10 20H2 so there is no problem there.
3. There are people here running BI5 with Xeon cpu's, so that's not a show stopper.

What does Reliability history show you ? You can double click on the faulting item to get a deeper description of the issue.

Tim

ashima · Post by **ashima** » Tue Dec 29, 2020 1:30 pm

Thanks everyone for the support.

I have posted Error log from Windows Event Viewer and also from reliability history as an attachment in my earlier posts. But the posts are still pending for approval.
Moderator can you please approve my post so that the forum members can view the error and help me.

TimG · Post by **TimG** » Tue Dec 29, 2020 5:04 pm

I think this is one for support. Please send them an email and please let us know what the response is.

Bex64 is Windows explorer crashing

ashima · Post by **ashima** » Wed Dec 30, 2020 5:36 pm

Thank you all the support.

I am in touch with Sam. I have sent a copy of error log to him. Awaiting a reply from him.
Surely update once I receive a reply.

Meanwhile I have assembled another system for testing. An i7 with 16 Gb RAM AMD Radeon A700 Series Graphics.
Guess What it is working fine in this. I could view 64 cameras with few initial glitches.

Next step is to add an external storage ( FreeNAS system). Any pointers to do so with blue Iris.

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