Version 5 Upgrade Loop

[whammer007]

I bought the annual support so that I could upgrade my setup from version 4 to version 5. I applied the service code to my 4 setup which confirmed my license was now version 5 eligible. I followed the upgrade steps to the letter, but now when I start Version 5 i get prompted for a licence code. I enter my Version 4 code and it recognizes this as version 4 and asks if I want to add a service code to it to make it eligible. If i then add my new support code, it says that this has already been applied to a license and cannot be added again. it then only allows me to run in demo mode. Has anyone any idea how I get past this? I am now regretting updating from a working Version 4 system.

[_Jennifer]

Please contact Blue Iris support directly regarding this, and supply the keys you have with that inquiry.
We will be happy to get to the bottom of what's going on, and make sure you're using the correct keys.

Thanks!