Cant remote connect with app

General discussion about Blue Iris
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Erik
Posts: 1
Joined: Wed Jul 22, 2020 2:16 pm

Cant remote connect with app

Post by Erik » Wed Jul 22, 2020 2:34 pm

Hello I am new and need some help.
Few weeks ago I was able to veiw blue iris from my phone. I change phones and the app stop.
The router I am using is a verzion router.
I
Matts1984
Posts: 199
Joined: Fri Apr 10, 2020 1:12 pm
Location: Maryland, USA

Re: Cant remote connect with app

Post by Matts1984 » Thu Jul 23, 2020 12:54 pm

This will involve a lot of network troubleshooting and more info.

What network is your phone on when testing this? Are you trying from the same network - presumably on wifi at home - or on your cellular carrier/remote network? What address is your phone app attempting to connect to? What is the local IP address of your BI server? Is it, and how is it, configured for external access?

**** I'm not necessarily asking you provide all the IP responses in this forum, in fact I'd recommend against it. Knowing WHICH network however would be helpful. Please do NOT post your verizon external address here ****
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