Does anyone man the support email at BI?

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jerryandthecats
Posts: 4
Joined: Thu Mar 11, 2021 3:04 pm

Does anyone man the support email at BI?

Post by jerryandthecats »

Two days ago i signed up for the $29.95 monthly support with BI. It was processed and paid with Paypal. But the code they send me wud not work. I emailed their support for help and did again today with no answer. Someone help me on how to proceed or do i just need to cancel and get a refund? Thanks - Jerry.
IAmATeaf
Posts: 464
Joined: Mon Jun 17, 2019 7:48 pm

Re: Does anyone man the support email at BI?

Post by IAmATeaf »

Are you sure you are entering the code as sent and have you input your main BI code followed by the new support extension code?
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TimG
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Joined: Tue Jun 18, 2019 10:45 am
Location: Nottinghamshire, UK.

Re: Does anyone man the support email at BI?

Post by TimG »

Hi, did you add your licence number to the email (Copy and paste from BI5 settings) ? I think it goes into their spam filters if it's not there.
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YrbkMgr
Posts: 587
Joined: Sun Nov 24, 2019 12:56 am
Location: Chicagoland

Re: Does anyone man the support email at BI?

Post by YrbkMgr »

To elaborate on TimG's post...
Best practices for contacting Blue Iris Support - Start the BI console, click on the Gear icon in the upper left --> Get Support button --> Email Support. Read the instructions. That way, you're sure to make it past any spam filters and such. Make sure the Subject will get noticed.
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jerryandthecats
Posts: 4
Joined: Thu Mar 11, 2021 3:04 pm

Re: Does anyone man the support email at BI?

Post by jerryandthecats »

thanks everyone the problem is resolved
IAmATeaf
Posts: 464
Joined: Mon Jun 17, 2019 7:48 pm

Re: Does anyone man the support email at BI?

Post by IAmATeaf »

How was it solved? Might help others in the future.
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