Blue Iris 5 Update Crashing

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ThornappleMeadows
Posts: 3
Joined: Sat Sep 07, 2019 2:35 pm

Blue Iris 5 Update Crashing

Post by ThornappleMeadows » Sat Sep 07, 2019 2:46 pm

My BI5 installation has been working great for months. However, after running the update this morning, it now crashes on opening. I emailed support but with the basic support I am not confident in a quick response. I was hoping someone else may have experienced and solved this issue. I did try to uninstall and reinstall BI5. If I run it in the new installation "demo mode" without registering it, it works fine. If I upload my previous "backup.reg" settings, it crashes after opening to the cameras. I'm guessing I have some sort of windows registry issue that was caused by the recent update. I have 18 cameras with different settings and was hoping to avoid starting over from zero just to get back to where I was yesterday. I have already spent a few hours on this. Any help or advice would be most appreciated.

MikeBwca
Posts: 126
Joined: Thu Jun 20, 2019 5:39 am

Re: Blue Iris 5 Update Crashing

Post by MikeBwca » Mon Sep 09, 2019 4:30 am

When you uninstalled, did you also choose to remove all settings?

This doesn;t help you now, but... Before any BI update, I always...
- export the BI settings via the Settings general tab.
- backup the BI Windows registry settings.
- backup the BI program files folder.

There is a backup/restore feature in 'Blue Iris Tools', but I have no experience with that.

ThornappleMeadows
Posts: 3
Joined: Sat Sep 07, 2019 2:35 pm

Re: Blue Iris 5 Update Crashing

Post by ThornappleMeadows » Mon Sep 09, 2019 11:28 am

Thank you for the reply! I used Windows 10 uninstall under "apps & features" that states it removes the app and all related features. Maybe there was a better way to uninstall...

As you suggest, I should have done more to backup BI and associated data. I have been using the update feature inside BI for years. I have been updating BI5 right along without issue until now. I got so desperate yesterday that I paid for the $59.95 priority support and maintenance. Of course, it gave me a license key to unlock this feature in the software - that I can no longer access. I sent two emails to support. Hopefully someone will respond today.

Thanks again for taking the time to respond to my issue!

MikeBwca
Posts: 126
Joined: Thu Jun 20, 2019 5:39 am

Re: Blue Iris 5 Update Crashing

Post by MikeBwca » Wed Sep 11, 2019 6:54 am

I had about 6 crashes today using the timeline. Sent a msg to support.

ThornappleMeadows
Posts: 3
Joined: Sat Sep 07, 2019 2:35 pm

Re: Blue Iris 5 Update Crashing

Post by ThornappleMeadows » Sun Sep 15, 2019 7:25 pm

I have attempted to post an update here but apparently I am being blocked?

MikeBwca
Posts: 126
Joined: Thu Jun 20, 2019 5:39 am

Re: Blue Iris 5 Update Crashing

Post by MikeBwca » Wed Sep 18, 2019 4:53 pm

I see your post.

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