Windows Events

This forum lists all the articles available when you experience issues with Blue Iris.
Start with the Windows Tuning article.
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varghesesa
Posts: 61
Joined: Thu Jul 11, 2019 9:52 pm

Windows Events

Post by varghesesa » Wed Jul 28, 2021 6:29 pm

Introduction

Unfortunately, BI can crash on occasion. The Windows Event may provide some hints as to the cause of the instability. The Windows Exception codes article lists all the Windows exceptions.

This article helps explain known errors and what to do next. FYI, there is plenty of documentation regarding different Windows Exception Codes. A simple Google search for "windows exception code <code number>", e.g. "windows exception code 0xc0000005" will bring up many articles on the issue.

Windows Errors

Exception code: 0xc0000005

Code: Select all

Faulting application name: BlueIris.exe, version: 5.4.9.1, time stamp: 0x60d742f2
Faulting module name: BlueIris.exe, version: 5.4.9.1, time stamp: 0x60d742f2
[b]Exception code: 0xc0000005[/b]
Fault offset: 0x0000000000d188d6
Faulting process id: 0x27d8
Faulting application start time: 0x01d76ac5acaea843
Faulting application path: C:\Program Files\Blue Iris 5\BlueIris.exe
Faulting module path: C:\Program Files\Blue Iris 5\BlueIris.exe
Report Id: ffeed7ef-7251-46c9-a157-111a0085cb3a
Exception code: 0xc0000005 means BI is accessing a memory location that is not assigned to it. But because BI is constantly creating / reading / writing / deleting memory, it's impossible to know the underlying cause. In addition, it could be bad storage or memory hardware that is causing the issue. Again, in and of itself, these errors never point to the root cause.

However, the Faulting module path is the BI executable and it may be possible to use the fault offset to get to the underlying code causing the crash. Therefore, good to report the problem to Support.

If you search on the web, many articles regarding the Windows 0xc0000005 error (example below).
https://www.ionos.com/digitalguide/serv ... 05-errors/



Exception code: 0xc0000374

Code: Select all

Faulting application name: BlueIris.exe, version: 5.4.7.3, time stamp: 0x60afe6e9
Faulting module name: ntdll.dll, version: 10.0.19041.964, time stamp: 0xbd2c3c23
Exception code: 0xc0000374
Fault offset: 0x00000000000ff199
Faulting process id: 0x113c
Faulting application start time: 0x01d75389be095104
Faulting application path: C:\Program Files\Blue Iris 5\BlueIris.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: ec002b2f-6043-41af-9421-471eb677ca83
The 0xc0000374 exception code only states there is a heap issue, which if you are not a programmer, means an error occurred accessing memory. BI accesses memory many, many times per second so this by itself will not result in resolution. Furthermore, these errors can also be due to many other reasons like Antivirus software is in conflict with the BI application.

What makes this particular event more challenging is the Faulting module path is a Windows library (ntdll.dll) and thus using the offset to get to the underlying code is not possible.
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