Performance and Troubleshooting - Software Startup Issues

Articles based on common support questions.
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varghesesa
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Joined: Thu Jul 11, 2019 9:52 pm

Performance and Troubleshooting - Software Startup Issues

Post by varghesesa » Mon Feb 08, 2021 6:29 pm

Introduction

If the software no longer starts, there is little that can be done to troubleshoot the issue. Follow the steps below to manually change registry settings to get the software running again.

If you prefer to watch the webinar associated with this article, checkout our YouTube channel. Webinar name: Performance and Troubleshooting.

If the software starts, but takes longer than before or takes a long time, i.e. more than 5s to start, this almost always implies you have a corrupt file.
Run Microsoft's System File Checker on your hardrive to see if there are any damaged files. From command prompt, run "sfc/scannow"


If you are unfamiliar with Windows registry, this YouTube video should provide enough context to carry out actions below. https://youtu.be/CMHIXXmo6dM



Reset password

**To reset your password**, run REGEDIT and delete this key:

HKEY_LOCAL_MACHINE\SOFTWARE\Perspective Software\Blue Iris\server\users\local_console

Then find the key

HKEY_LOCAL_MACHINE\SOFTWARE\Perspective Software\Blue Iris\Options

and set the "runasadmin" value back to its default of 1. This is the "require run as administrator" checkbox on the Settings/Startup page. This will disable the login prompt altogether.



Stop BI Service
If you were running BI as a service, it is important to first stop the service and run BI manually.
  • To do so, in the Windows search bar, type services and bring up the services app.
  • Find the "Blue Iris Service" service.
  • Double-click the entry
  • Change Startup type from Automatic to Manual
  • Then stop the service.


Turn off Hardware Acceleration. BI crashing frequently.
Frequent restarts usually mean the hardware decoding is not happy with one of your cameras. Easy fix is to go into the registry and turn off hardware acceleration.

Find the below key in the Registry (Windows start button -> regedit):
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Perspective Software\Blue Iris\Options
Set hwaccel to 0.



Just want to start over. Do not care about your past BI settings (cameras, storage, triggers/alerts etc)
  • Run regedit and delete the following keys if they exist:
    HKEY_CURRENT_USER\SOFTWARE\Perspective Software
    HKEY_LOCAL_MACHINE\SOFTWARE\Perspective Software
  • Temporarily disable antivirus software
  • Download / install latest BI software


Find/save old registry settings so you do not need to start over setting up cameras.
If you routinely backup BI settings great!
If not, BI automatically saves your settings from the last 3 days. Go to your program installation directory, usually "C:\Program Files\Blue Iris 5". You will find 3 settings: backup.reg, backup2.reg and backup3.reg from newest to oldest.



Disconnect All your Cameras
Any easy way to check if a new camera or past camera setting is now conflicting with BI startup is to rename the Cameras key.
Renaming the Cameras key to CamerasX will immediately remove all your cameras from BI. If the software starts up, then you know there is an issue with one of your camera settings.

We often determine a hardware incompatibility with a camera results in crashes. We would recommend turning Hardware Acceleration off for all cameras at this point. Global settings -> Cameras tab -> Hardware accelerated decode. Set value to No.



Disable cameras manually through the registry
If you have determined from the steps above that one of your cameras is preventing BI startup, this section helps narrow down which camera is causing the problem.
  • First shutdown BI if it is running.
  • Type regedit in the Window search bar (lower left) and select Registry Editor
  • Search for the BI settings: HKEY_LOCAL_MACHINE\SOFTWARE\Perspective Software\Blue Iris (see image below)
    registry.PNG
    registry.PNG (49.28 KiB) Viewed 1180 times
  • Go to all your cameras, and change enabled to 0 if not done so already. This effectively disables all your cameras. (see image below)
    camera registry.png
    camera registry.png (59.14 KiB) Viewed 1180 times
  • Start BI. Confirm software starts.
  • We often determine a hardware incompatibility with a camera results in crashes. We would recommend turning Hardware Acceleration off for all cameras at this point. Global settings -> Cameras tab -> Hardware accelerated decode. Set value to No.
    At this point, you should be able to incrementally enable cameras and observe ones causing issues.
  • If the cameras are up or a subset of the cameras are up for a period of time, you can then confirm hardware compatibility between the cameras and your hardware acceleration. On a camera by camera basis, turn on hardware acceleration and confirm stability. Camera settings -> Video tab -> Hardware decode. Set value based on your hardware.


Disable all settings (rare occasion)
There is the ability to start BI with no settings.
  • First shutdown BI if it is running.
  • Type regedit in the Window search bar (lower left) and select Registry Editor
  • Search for the BI settings: HKEY_LOCAL_MACHINE\SOFTWARE\Perspective Software\Blue Iris (see image below)
    registry.PNG
    registry.PNG (49.28 KiB) Viewed 1180 times
  • Rename the Blue Iris key, e.g. Blue Iris Orig.
    This will cause BI to start with no settings, i.e. a new install.
    Start BI and see if the program starts.
  • To go back to your settings, first shutdown the BI program.
    In the Registry, go to your original settings, i.e. Blue Iris Orig in example, and rename key to Blue Iris.
If the program does not start with no settings, go to the website (blueirissoftware.com) and download/install the latest software.
Start the software. If the software still does not start, you will need to examine the hardware or operating system.



Final thoughts
At this point, your BI server should be up and running. Below are other topics dealing with system stability.

Rolling back to previous BI settings
viewtopic.php?f=12&t=2059

Rolling back to previous BI software versions
viewtopic.php?f=12&t=2060

System Tuning: Leveraging Windows capabilities to roll back Windows updates or Software Security updates and other topics.
viewtopic.php?f=12&t=2080
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