Server Management: Upgrade BI / Move BI license

Articles based on common support questions.
Post Reply
varghesesa
Posts: 33
Joined: Thu Jul 11, 2019 9:52 pm

Server Management: Upgrade BI / Move BI license

Post by varghesesa » Thu Jul 22, 2021 3:37 am

Introduction

Common requests are
  • What are the recommended steps to upgrade from BI4 to BI5.
  • I just bought a new server. How do I move BI to the new machine?
BI4 to BI5 Upgrade Process

Version 5 is a full install upgrade, so you would download from the Download page at http://blueirissoftware.com/Download, and use the same version 4 license key to register only AFTER deciding to upgrade.

Shutdown BI4
  • Secure the license key. Suggestion: Go to Global settings --> About. Click "Email support" button to copy critical system info to the clipboard including license. Then paste the clipboard into an email and send email to yourself.
  • Global settings -> About dialog -> Export settings (v4). Save this file to a thumb drive. Settings are designed to go in one direction. Going back to v4 requires restoring BI4 settings, NOT using settings modified/exported by v5.
  • Deactivate license (skip if you just want to trial V5 software first)
  • Turn off BI V4 including service if running as a service.
Start BI5 Trial
  • Install BI5 (download from website)
  • Blue Iris 5 is considered a new application for your Antivirus and Firewall software. The exceptions you added for BI4 needs to be replicated for BI5, including Antivirus exemptions for the BI executable, blueiris.exe. The Window Tuning article walks you through all the checks.
  • Start BI5. Cameras and recordings should come up since info is already in registry.
    If it does not, import your BI4 settings. Global settings -> About dialog -> Import settings (only necessary if registry was mistakenly deleted)
    Insert license key (optional. you can run trial as well)
    Right click in clip list -> Database -> Repair / regenerate.  Just to be safe.
Run BI5 permanently
If you are done with the trial and ready to migrate, many users reinstall Windows (recommended for a fresh start)
Uninstall BI4 (Once BI5 is up and running)



Move BI to a New Machine

Old machine
  • Secure the license key. Suggestion: Go to Global settings --> About. Click "Email support" button to copy critical system info to the clipboard including license. Then paste the clipboard into an email and send email to yourself.
  • Global settings -> About dialog -> Export settings. Save this file to a thumb drive
  • Deactivate current license.
  • Stop BI.
  • (optional) If you want to keep your recordings, move all local directories containing clips and the database directory to a thumb drive.
    If you want to start with new recordings, skip.
New machine
  • Install BI on new machine
  • Add Security Software Exemptions. See Windows Tuning Article for details.
  • Start BI
  • Insert license
  • Global settings -> About dialog -> Import settings (pull in BI camera and storage info from old machine)
Optional: Readjust storage on new machine. Import recordings and alerts from old machine. Could start out new as well.
  • Activate the red shield.  This will allow BI to run but stops core functionality such as Triggers/Recordings/Alerts and other stuff temporarily.
  • (Optional) Re-adjust storage locations if desired. Global settings -> Clips and archiving. You could have BI just point to the same directories setup on previous server.
  • If you want to move BI recordings/files from previous machine to new machine, do so now, i.e. New -> New. DB -> DB etc. Un-pause BI (turn shield to green) and clip list should be restored.
  • Right click in clip list -> Database -> Repair / regenerate. Just to be safe.
  • (Optional) When BI first started, it created default BI directories (C:\BlueIris). When you imported your settings, the directories specified in your import settings were created (if different from default directories). If you then changed those drives/directories a third time, you may want to delete the previous directories as a final cleanup.


Gotchas

Gotcha 1: Import settings fails

You just installed / re-install BI and you try to import your bi setting which you had saved. When trying to import, BI terminates without any message and after a restart I get the error shown below.
import fails.png
import fails.png (8.81 KiB) Viewed 116 times

Running BI without admin privileges or security software such as Kaspersky is preventing access to the registry.
  • Run REGEDIT and locate the key "HKLM\Software\Perspective Software\Blue Iris Import". It's the import key you want.
  • Find the 'a1' key in "HKLM\Software\Perspective Software\Blue Iris Import" and right-click edit permissions. Add "full control" to the administrators group.
  • You should now be able to delete the import key and startup.
Go through the Windows Tuning article to make sure Windows is not in conflict with Blue iris.
Post Reply