Introduction The Performance and Troubleshooting sub-forum is getting so large with content, I thought it was about time to create a Toolkit so users know where to go for common issues. Troubleshooting frameworks The frameworks (guidelines) provide ways to self diagnose and resolve issues. Instabil...

Introduction This article explains the needed information to troubleshoot Storage issues. Before submitting a ticket, users should first go through the Storage article to try and self correct. Customer ticket Issue What is the issue? Storage fills up New folder fills up resulting in crash Server he...

Introduction WORK IN PROGRESS The Clips list / Alerts list is one of the big differentiators between Blue Iris and other surveillance systems. The lists (sometimes referred to as folders) are visual representations of content stored in database tables. The Clips list is the content stored in the cl...

Introduction This article discusses how to trouble shoot SMS alerts. If you are interested in learning how to create SMS alerts or other alerts go to Camera settings -> Alerts tab -> On Alert and click on the Help button in the Action set dialog . This will immediately take you to the Alerts and Ac...

Introduction This article discusses how to trouble shoot Email alerts. If you are interested in learning how to create Email alerts or other alerts go to Camera settings -> Alerts tab -> On Alert and click on the Help button in the Action set dialog . This will immediately take you to the Alerts an...

Introduction Gotchas are learnings from past tickets. We document issues from past tickets and their resolutions for the benefit of the community. Click here If you are setting up your network for remote access . Gotchas Gotcha 5 : LAN connectivity Issue: On rare occasions, remote endpoints (mobile...

Introduction Alert images are the thumbnails that appear alongside the Push notification on your phone. push_alert image.png By default an alert image is included with a Push notification. action map_alert image.png Alert images work by the mobile app first receiving a Push notification from the BI...

Introduction This article discusses how to trouble shoot Push notifications. If you are interested in learning how to create Push notifications or other alerts go to Camera settings -> Alerts tab -> On Alert and click on the Help button in the Action set dialog . This will immediately take you to t...

Introduction An often overlooked aspect of remote access is user and mobile device permissions. Many users will spend hours on their Alerts tab or Action map or Network setup to only discover the issue was with permissions. If not setup correctly, functionality on your Mobile apps or the UI3 web in...

Introduction This article provides a framework on how to isolate the issue so BI support can replicate the problem and resolve the root cause. This is the final step in resolving instability as described in the Instability and Troubleshooting article . Isolate the issue Reinstall the version causin...