Introduction Short helper article to explain how to create videos to better explain issues in a ticket. Video I strongly recommend creating a short desktop video with a narrative of the issue. I use Zoom to record the desktop. There are many choices provided by Windows. VLC is also an option. FYI. ...

Introduction The log files are invaluable when trying to root out instability and crashes. With thousands of lines of events, how do you make sense of the logs? This article explains how to do so. Activate log files If you have not done so already, turn on logging. Check Save to file . Status butto...

Introduction Connecting NVR/DVR devices to BI is similar to connecting cameras. The Camera connector article has more details regarding the IP Config dialog if you are new to BI. NVR / DVR Setup Connecting NVR/DVR Connecting BI to your NVR or DVR is possible as well. A common request from customers...

Introduction This article explains best practices for connecting cameras. Connecting Cameras Connecting cameras to BI is a simple 3-step process. If you tried connecting the camera in the past, I would recommend re-adding the camera (start fresh) and following best practices below, NOT trying to ge...

Introduction This article provides the framework for troubleshooting connectivity issues with your mobile app. Troubleshooting Sample Issues: User states cannot connect to the WAN and/or the LAN. User states the app crashes. User states live view, playback etc is not working or intermittent. Diagno...

Introduction The DeepStack integration has been widely popular. The value of AI in surveillance is it improves accuracy to detect objects and reduces false alerts. AI will draw attention to activity that matters by identifying objects that could be missed by humans because of lack of attention or h...

Introduction This article focuses on resolving video quality issues of a camera during playback at the console. For example, the screen is black when trying to playback a recording. Once you know the video pipeline, it becomes easy to understand and troubleshoot the issue. The Camera streams articl...

Introduction This article focuses on resolving video quality issues of a camera at the console. This article explains how to resolve many live video issues by knowing the video pipeline. Warning symbol If your camera window has the warning symbol below, please resolve . This alone may resolve your ...

Introduction This article is about narrowing down record issues to root cause. Common ticket states I am missing recordings or recordings have skipped. This is not actionable. If you are new to BI, best to review Record tab article / webinar . The Next steps / Submitting a ticket section at the bot...

Introduction :idea: If Windows provides an error code when trying to connect to a camera, the error code will be shared in the camera window. This provides a direct path to self-correct based on the error code. The Next steps / Submitting a ticket section at the bottom of the article states needed ...