Search found 91 matches

by varghesesa
Fri Nov 05, 2021 12:22 am
Forum: Tips and Tricks
Topic: Storage - Clips and archiving tab
Replies: 0
Views: 34054

Storage - Clips and archiving tab

Introduction This article documents tips and tricks based off of past tickets. Tips and Tricks Case 1: Move recordings This tip is about moving recordings for whatever reason. You may have purchased a new drive etc. Temporarily stop recordings. Easiest way to do so is to turn the Shield to red. By ...
by varghesesa
Wed Nov 03, 2021 5:32 pm
Forum: Frameworks
Topic: Storage Troubleshooting - Clips and archiving tab
Replies: 0
Views: 19705

Storage Troubleshooting - Clips and archiving tab

Introduction This article is focused on the Clips and archiving tab, i.e. Storage. If you are new and are trying to understand how camera recordings tie into storage on your file system (Clips and archiving tab), the Storage and Recordings section of the Checklist is the place to start. The webinar...
by varghesesa
Sat Oct 30, 2021 5:12 pm
Forum: Performance and Troubleshooting
Topic: Third Party Tools
Replies: 0
Views: 19883

Third Party Tools

Introduction This article documents third party software that helps resolve deployment issues. Advanced Port Scanner In order for BI to connect to cameras, it primarily uses the RTSP port to pull the video. It uses the ONVIF port, if available, to get information about the camera depending on what ...
by varghesesa
Tue Oct 26, 2021 6:07 pm
Forum: Good Tickets
Topic: User Interface
Replies: 0
Views: 18347

User Interface

Introduction Explaining user interface issues effectively is challenging. Video I strongly recommend creating a short video with a narrative of the issue. Customer Ticket If you decide not to create a video below is an example of a clear ticket. Steps to reproduce the issue. Went to clips list. UI_...
by varghesesa
Tue Oct 26, 2021 5:03 pm
Forum: Performance and Troubleshooting
Topic: Windows Errors
Replies: 0
Views: 19057

Windows Errors

Introduction This article identifies known errors and fixes based on Windows dependencies. Gotchas This section documents learnings from past tickets. BI Dependencies VC++ Libraries windows errors_0xc0000007b.png windows errors_vcruntime.jpg Both of the above error messages stem from the same issue...
by varghesesa
Mon Oct 25, 2021 7:27 pm
Forum: Onboarding
Topic: Profiles and Schedules
Replies: 0
Views: 18752

Profiles and Schedules

Introduction Profiles and Schedules allow users to change BI functionality depending on time. For example, maybe alerts to guards are turned on during off hours for cameras facing the front door and off during business hours. The Profiles and Schedules 101 webinar walks through many of the common u...
by varghesesa
Mon Oct 25, 2021 2:10 am
Forum: Cameras
Topic: Video tab
Replies: 0
Views: 19050

Video tab

Introduction This article walks through the Video Tab settings that also need to be considered when connecting cameras. We assume you went through the Camera Connector article in order to setup the BI camera connection correctly. We also assume you went through the Camera setup article in order to ...
by varghesesa
Fri Oct 22, 2021 8:55 pm
Forum: Camera Troubleshooting
Topic: Camera error codes
Replies: 0
Views: 18663

Camera error codes

Introduction Similar to Status Log Errors , this file documents Camera connection errors. We explain what they mean and how to resolve. If you need help identifying the IP address of cameras and available ports, key information to connect cameras, see the Camera setup article after understanding th...
by varghesesa
Thu Oct 21, 2021 3:58 am
Forum: Frameworks
Topic: Instability and Troubleshooting
Replies: 0
Views: 19202

Instability and Troubleshooting

Introduction Blue Iris is challenging because there are so many external dependencies that could cause issues with BI. Below are a few of the many external dependencies: Windows Server hardware Networking Hardware drivers from Intel or NVidia for decoding live streams Camera vendors to provide reli...
by varghesesa
Wed Oct 20, 2021 2:13 pm
Forum: Camera Troubleshooting
Topic: Camera Gotchas
Replies: 0
Views: 17856

Camera Gotchas

Introduction Learnings from past tickets. Gotchas Advanced Camera Functionality Two-way talk Two-way talk functionality is rarely supported by ONVIF. Engineering often reverse engineers the functionality in the corresponding camera driver. BI Drivers section in the Camera Connector article explains...