Introduction Not being able to connect cameras and stream correctly can be a real source of frustration. The Troubleshooting Toolkit deals with problematic cameras from three perspectives. First, is the BI connector configured correctly and is the camera working properly on the network. Second, if ...

Introduction Connecting NVR/DVR devices to BI is similar to connecting cameras. The Camera connector article has more details regarding the IP Config dialog if you are new to BI. NVR / DVR Setup Connecting NVR/DVR Connecting BI to your NVR or DVR is possible as well. A common request from customers...

Introduction Similar to VLC, ONVIF Device Manager (ODM) is another very valuable open source software application used to troubleshoot cameras with ONVIF support. Helper YouTube videos: The ONVIF Device Manager video is a short 7 min video explaining how to use the software. The How to Get the RTSP...

Introduction This article helps explain the levers that are available to setup your BI server to run optimally. If your CPU usage is high, >80%, this article can help identify optimizations. Ideally, BI should be running less than 50%. BI Optimizations First, walk through the Windows Tuning article...

Introduction This article is a deep dive into the playback window in the context of fine tuning your Motion and AI settings. The ability to do so is one of the key advantages of BI. This feature allows you to really fine tune your settings for your cameras to deliver the meaningful alerts that you ...

Introduction Profiles and Schedules allow users to change BI functionality depending on time. For example, maybe alerts to guards are turned on during off hours for cameras facing the front door and off during business hours. The Profiles and Schedules 101 webinar walks through many of the common u...

Introduction This article walks through the PTZ/Control dialog in Camera settings. This article is an extension of the PTZ/Control section in the Help files. This article focuses on use cases and how to accomplish common/popular tasks or make users aware of capabilities in BI. If you want to unders...

Introduction This article discusses how to trouble shoot Push notifications. If you are interested in learning how to create Push notifications or other alerts go to Camera settings -> Alerts tab -> On Alert and click on the Help button in the Action set dialog . This will immediately take you to t...

Introduction Alert images are the thumbnails that appear alongside the Push notification on your phone. push_alert image.png By default an alert image is included with a Push notification. action map_alert image.png Alert images work by the mobile app first receiving a Push notification from the BI...

Introduction We occasionally receive tickets that RAM keeps growing while BI is running. Occasionally there is a RAM leak introduced by BI and if so we will notify you. If not, more often than not, hardware issues or drivers cause the leak. Instability_gotcha 2.png Troubleshooting Version control I...