I have attempted to post an update here but apparently I am being blocked?

Thank you for the reply! I used Windows 10 uninstall under "apps & features" that states it removes the app and all related features. Maybe there was a better way to uninstall... As you suggest, I should have done more to backup BI and associated data. I have been using the update feat...

My BI5 installation has been working great for months. However, after running the update this morning, it now crashes on opening. I emailed support but with the basic support I am not confident in a quick response. I was hoping someone else may have experienced and solved this issue. I did try to un...