Log a support ticket is the best way to get changes made that you feel aren’t quite right.

HughS wrote:The BI 'server' is also my Desktop...
So, should I be running BI on a separate machine?

As it’s a security system I’d alway personally run it on a dedicated box, mine for example is hidden away and I access it remotely should the need arise.

A VPN will normally direct all traffic’s through the tunnel it creates which is why BI can no longer see the cams. Only option I can think of is check if there is an option to bypass local ip traffic but then that goes against the entire point of using a VPN. Why are you running a VPN on the BI serv...

Maybe people who use it use their one post to post elsewhere, see this thread and then get sick of waiting for 180 secs [emoji3]

Log a support ticket to find out if there is a way to do what you’re after.

Have you reported the issue to support?

That could be it, as far as I know BI requires a local account. Not too sure where you go from here as you typically need to login using the same account as you did the install. You could try creating a local account and see how far you get? Not something I’ve ever tried so can’t advise beyond that,...

Many thanks. Yes, I do have a special character in my MS account password, but would rather not change it since I will not be allowed to set it back to the same again after having solved the BI login problem. Also when you set BI to run as a service did you use the same username/password that you u...

Try setting the password for the user to some simple text to see if that resolves the issue, I seem to recall reading ages ago that BI didn’t like some of the more stranger/special characters that Windows allows. Also when you set BI to run as a service did you use the same username/password that yo...

Do you only get this when viewing, are the recording fine?