Search found 91 matches
- Thu Feb 24, 2022 10:40 pm
- Forum: Good Tickets
- Topic: Record issues
- Replies: 0
- Views: 46482
Record issues
Introduction Users report gaps in recordings without providing any actionable evidence that points to an issue. Before submitting a ticket, confirm you have an issue by reviewing the Record troubleshooting guidelines and try to self-correct. If you believe you have an issue, below is the needed evi...
- Thu Feb 24, 2022 5:28 pm
- Forum: Frameworks
- Topic: Creating short BVR files
- Replies: 0
- Views: 30196
Creating short BVR files
Introduction We sometimes require the original bvr file in order to investigate certain issues such as Record, Export or Playback issues. Many users use the popular Combine/cut feature in Record settings to reduce the number of files/recordings that are created on your file system. However, these B...
- Wed Feb 23, 2022 1:31 am
- Forum: Cameras
- Topic: Camera stats
- Replies: 0
- Views: 44544
Camera stats
Introduction It is crucial to understand the camera stats. Poor video feeds can lead to many other issues. Camera stats BI provides two ways to understand the health of your camera streams. For an individual camera, Camera settings -> General tab provides all the relevant information for an individ...
- Wed Feb 23, 2022 12:19 am
- Forum: Infrastructure: Servers and Networks
- Topic: Hardware acceleration (GPUs)
- Replies: 0
- Views: 31064
Hardware acceleration (GPUs)
Introduction Hardware acceleration is one lever that can be used to optimize your BI server. This article provides clarity on leveraging GPUs when available in BI. If you are interested in determining hardware specifications for a new server, see server recommendations . If you need to know how to ...
- Fri Feb 18, 2022 3:31 pm
- Forum: Camera Troubleshooting
- Topic: Remote testing
- Replies: 0
- Views: 31009
Remote testing
Introduction Short helper article explaining how to provide remote access to your camera for BI testing. Remote testing Occasionally engineering needs to get involved in order to tweak the BI connector to get cameras to work. If connecting a camera cannot be resolved via the troubleshooting steps ,...
- Thu Feb 10, 2022 11:32 pm
- Forum: Camera Troubleshooting
- Topic: ONVIF Device Manager
- Replies: 0
- Views: 24314
ONVIF Device Manager
Introduction Similar to VLC, ONVIF Device Manager (ODM) is another very valuable open source software application used to troubleshoot cameras with ONVIF support. Helper YouTube videos: The ONVIF Device Manager video is a short 7 min video explaining how to use the software. The How to Get the RTSP...
- Fri Jan 28, 2022 1:40 am
- Forum: Frameworks
- Topic: Camera audio
- Replies: 0
- Views: 24980
Camera audio
Introduction If you were directed to this page you are having audio issues. Audio or 2-way audio I cannot hear audio from the camera. I cannot speak to the camera. Below are the settings to double check. If you need support to get involved, the Next steps / Submit a ticket section explains exactly ...
- Wed Jan 26, 2022 11:50 pm
- Forum: Frameworks
- Topic: Database troubleshooting
- Replies: 0
- Views: 24763
Database troubleshooting
Introduction Having a functioning database is critical to BI performing correctly. If there are database read/write errors, then bad things happen like recordings/alerts go missing. Many users do not realize this, but the Clips list, Alerts list and Timeline are visual representations of records st...
- Wed Jan 26, 2022 9:27 pm
- Forum: Frameworks
- Topic: CPU Utilization
- Replies: 0
- Views: 25020
CPU Utilization
Introduction Issue: CPU utilization > 60-75% is not good. Troubleshooting The CPU management section in the Help file provides a thorough explanation of CPU utilization. Below are the most common issues/fixes that alleviate CPU load. Antivirus and firewall exemptions BI will not perform well if Win...
- Mon Jan 24, 2022 4:43 pm
- Forum: Frameworks
- Topic: RAM Utilization
- Replies: 0
- Views: 24783
RAM Utilization
Introduction We occasionally receive tickets that RAM keeps growing while BI is running. Occasionally there is a RAM leak introduced by BI and if so we will notify you. If not, more often than not, hardware issues or drivers cause the leak. Instability_gotcha 2.png Troubleshooting Version control I...