12 Jul Server recovery
Our web server (used for this site, the forum, licensing as well) had a meltdown on July 7, and the hard drive was unrecoverable. Unfortunately we discovered that regular backups had been failing, so we had to resort to quite an old backup just to get things back online. Rest assured that this process will be revamped, and now closely monitored. Blue Iris is a very small company, and we each wear many hats, some of which fit better than others. It was not the server or database “going down” that caused licensing issues, it was when it came back up with an older restore point than we would have liked.
Please let us know if you have any further problems with any specific keys, and we will get it sorted out. Our apologies for your inconvenience and continued patience as we deal with a backlog of emails related to this event.